Prakash K.

Exceptional customer service from Judy Bell, Branch Manager in Marlborough. She was amazing in her professionalism. Paid special attention to details with a lot of patience. So appreciative and grateful for the great service she provided! Judy Bell is a great asset to the Main Street Bank.

Uday M.

Dear Mark’s boss, I am writing this note to dole out buckets of praises to Mark Davis who recently helped me lock in a very good rate and helped me through the whole closing process. He has restored my faith in small local banks 🙂 Mark was always available via phone or email every time

Mark L.

I just want compliment Lori Krasner, senior accountant supervisor, for her incredible response time and solution to an emergency banking issue I had. I have yet in all my business years been so well taken care of by anyone associated with our mortgages and bank accounts. Lori, I cannot thank you enough. Sincerely, Mark

Terry S.

I have been doing business with Main Street Bank since January of 2020. The staff are extremely generous, helpful and friendly. Whenever I have a questions or need help; they are all so quick to assist and with genuinely happy attitudes. We love the branch on Main Street in Hudson,MA. Excellent Staff. Excellent products.

Bill H.

Joani, Heather, and Pauline are all great to deal with. I’m sure the rest of the staff are good I simply don’t know them since the pandemic started. Heather and Pauline were especially helpful recently with my problem of logging in to my accounts. Thank you very much for your help and patience.


Great banking experience. I opened a new business account at Main Street Bank, it was easy and seamless application process with great and very knowledgeable service help, always friendly, personalized and supportive, responding quickly to all my questions and concerns. The bank website is very clear and easy to navigate which makes banking experience smooth