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Hi Wally,

I just wanted to take a minute to acknowledge two of your employees who went above and beyond to give Kevin and I great customer service.

We were in Ireland for the last two weeks, and for some reason during the second week, our debit card was not being accepted anywhere we went.

The only name and number I had in my phone was Jerry Simmons, as he had been a huge help during our recent wire transfer transaction for the sale of our house.

I called Jerry from Ireland and explained the situation, and even though it was not his area of expertise, he went out of his way to locate Michelle in the Ayer office, who took over the situation, and found and fixed the problem.

It took a few days, and a few phone calls, but Michelle was extremely helpful, and called us several times in Ireland to make sure everything was working ok.

I was impressed with their outstanding customer service, and wanted to let you know how helpful they both were in what could have been a very uncomfortable situation.

Margaret and Kevin K.

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