We’re not your ordinary bankers; we like to hear from you, and have real people who want to help. Have a question? Searching for your nearest branch location? Contact us. You’ve come to the right street.
There are many ways you can get in touch with us. You can also check our Frequently Asked Questions (FAQs) for answers to common questions.
Phone
Talk to us during normal business hours! Call 508-481-8300 or 978-772-3306.
Get in touch with our Call Center after hours and on weekends at 508-481-8300 or 978-772-3306 (Business Online Banking support is available from 5:00 p.m. – 9:00 p.m. on weekdays.)
Access your account information via phone with 24/7 telephone banking at 888-621-2299.
Get a response to your email question within 24 hours (up to 48 hours on weekends) or for General Comments please contact us here:
Chat
Chat online with one of our Main Street Bank employees; and if we miss you, don’t worry, “Leave a Message” and we’ll follow up within 24 hours (up to 48 hours on weekends.)
Online Banking
For Online Banking sign on help, call Online Banking Customer Support at 508-481-8300 or 978-772-3306 Monday-Friday 8:00 a.m. – 5:00 p.m.
Our Call Center is available after hours and weekends at 508-481-8300 or 978-772-3306 (Business Online Banking support is available from 5:00 p.m. – 9:00 p.m. on weekdays.)
Email the Online Support team at onlinebanking@bankmainstreet.com.
Our Locations
Main Street Bank proudly offers full-service branches located in the MetroWest and North Central MA regions.
Stay Connected!
Follow us on Facebook, Twitter, Instagram and LinkedIn.
If you have customer a service question, please tweet us @bankmainstreet (never tweet your account number or your personal information.) A representative will respond Monday-Friday 8:00 a.m. – 5:00 p.m. Keep in mind, time sensitive questions or issues are best directed to our main phone number, 508-481-8300, during business hours for the quickest response possible.
No time to hop on the phone or live chat? We’ve got your back. Send us a comment on our Facebook page, and we’ll gladly assist.
You may be able to find the answer you want in our handy general Frequently Asked Questions (FAQs). Quick access to your top questions!
To report a lost/stolen debit/ATM card: Call 1-800-236-2442
PLEASE NOTE: DUE TO THE LIMITATIONS OF ELECTRONIC MAIL, THESE MESSAGES CANNOT BE ACCEPTED AS OFFICIAL NOTIFICATIONS OF QUESTIONS OR PROBLEMS RELATING TO YOUR ACCOUNT.
Information sent by electronic mail is at risk of loss of confidentiality if the information is shared over the Internet. We do not recommend sending confidential information such as account numbers or social security numbers by electronic mail. You may contact us directly at 508-481-8300.
We are happy to answer any general questions about Bank products and services, and are always interested in hearing your comments and suggestions.
Frequently Asked Questions for Main Street Banking
What is Main Street Bank’s Routing Number?
Main Street Bank’s routing number is 211370752.
You can find the bank’s routing number, along with your checking account number, on your checks. The first 9 digits are the bank’s routing number, also called an ABA number. The second set of digits are your checking account number. The last set of digits indicate the check number.
If you’re looking to change your direct deposit with your employer, or change your automatic deductions from your account, be sure to take a look at our account “Switch Kit” to make it easier for your to switch your account activity at Main Street Bank.
I’m locked out of Online Banking. How do I reset my account and password?
To reset your Online Banking password, follow these steps:
1. Visit the Online Banking login page and enter your current User ID. Your User ID is case sensitive. Click on the “Continue” button.
2. You will see a text box to enter your password. If you do not know your password, click on the link below, “Forgot your password?”
3. You will be prompted to receive a one-time security code to verify your identity. By clicking “Continue with Security Code,” you will receive a phone call to the phone number we have on file for you, or text message to the mobile phone we have on file.
4. You will be prompted to select which phone number your wish to receive a phone call to, or if you have a mobile phone on file with us, you can opt to receive a text message.
5. If you do not have access to a phone, you can also choose to answer a set of security questions to verify your identity instead. When prompted to “Continue with Security Code,” click on the link below to “answer verification questions.” You will then be prompted to fill in your name and date of birth.
6. Once you’ve confirmed your identity, either through a security code or answering verification questions, you can then change your password. Keep in mind, your password must be at least 8 characters long, include a letter, a number, and is case sensitive. Be sure to read up on some Consumer eBanking Fraud Prevention Best Practices for some tips on setting up a “strong” password, and other guidelines to help keep your information safe!
If you have forgotten both your Online Banking User ID and password, contact us via:
- Telephone at 508-481-8300; 24/7 support is available
- Using the available contact options under Contact Us
If I forgot my Online Banking password, can I change it?
To reset your Online Banking password, follow these steps:
1. Visit the Online Banking login page and enter your current User ID. Your User ID is case sensitive. Click on the “Continue” button.
2. You will see a text box to enter your password. If you do not know your password, click on the link below, “Forgot your password?”
3. You will be prompted to receive a one-time security code to verify your identity. By clicking “Continue with Security Code,” you will receive a phone call to the phone number we have on file for you, or text message to the mobile phone we have on file.
4. You will be prompted to select which phone number your wish to receive a phone call to, or if you have a mobile phone on file with us, you can opt to receive a text message.
5. If you do not have access to a phone, you can also choose to answer a set of security questions to verify your identity instead. When prompted to “Continue with Security Code,” click on the link below to “answer verification questions.” You will then be prompted to fill in your name and date of birth.
6. Once you’ve confirmed your identity, either through a security code or answering verification questions, you can then change your password. Keep in mind, your password must be at least 8 characters long, include a letter, a number, and is case sensitive. Be sure to read up on some Consumer eBanking Fraud Prevention Best Practices for some tips on setting up a “strong” password, and other guidelines to help keep your information safe!
If you have forgotten both your Online Banking User ID and password, contact us via:
- Telephone at 508-481-8300; 24/7 support is available
- Using the available contact options under Contact Us
How do I enroll in Online Banking?
Personal banking customers can enroll by clicking the “Enroll” link in the Online Banking login section of bankmainstreet.com, or by clicking here. Follow the instructions below to enroll your account(s) in Online Banking.
1. By clicking on the “Enroll” link above, you will be brought to a page that will confirm how you want to verify your accounts with us. You need to have an account already established to be able to enroll in Online Banking. You can verify your accounts by using your ATM/Debit Card, deposit account, or loan account. Before moving to the next step, make sure to open the “Online Banking Agreement and Disclosure” link and check the box to indicate that you have read and agree to the terms of this disclosure.
2. If using an ATM or Debit Card to verify your accounts, you will fill out the form with all applicable information. Be sure to have your card handy so you can access the CSV code on the back of the card.
3. If using a deposit account to verify your accounts, such as a checking account, savings account, or money market account, you will fill out the form with all applicable information. You will be asked to provide the last statement balance on your account. This will be the ending balance that was listed on your last statement, and is not necessarily your current account balance.
4. If using a loan account to verify your accounts, such as a mortgage, equity loan or line of credit, or personal loan, you will fill out the form with all applicable information. You will be asked to provide your last payment amount. This will be the last payment you made to the loan account.
5. Once you verify your accounts, you will enter your address, mother’s maiden name, and date of birth.
6. Once you’ve entered in all your information, you will then be able to choose a User ID and password to log into Online Banking. When choosing a User ID, keep in mind that it must be at least 8 characters long, include at least 2 letters and 2 numbers, and is case-sensitive. When choosing a password, note that it must be at least 8 characters long as well, include at least 1 letter and 1 number, and is also case-sensitive. Be sure to read up on some Consumer eBanking Fraud Prevention Best Practices for some tips on setting up a “strong” password, and other guidelines to help keep your information safe!
7. If there is information our team needs to verify, we will contact you within 1 to 3 days to let you know your Online Banking is set up.
Business customers can enroll in Business Intelligence Online by contacting their relationship manager, visiting one of your nearest branch locations or contact Customer Service.
How do I set up alerts?
The best way to protect yourself and your accounts is to set up automatic alerts. Debit card alerts can help you know when your card is used, and allows you to be proactive in the event of any fraudulent purchases. You are able to set up alerts for your debit card within online banking, and you can receive alerts through email, text, or both. Follow the steps below to set up an alert on your debit card.
Log into your Online Banking profile.
Select “Customer Service” from the main menu, and select “Manage alerts” from the drop-down menu.
Select “ATM/Debit Card Alerts” from the menu. From here, you can “Add” an alert to the desired transaction activity.
Enter the dollar amount you wish to receive alerts for. You can elect to receive alerts via email, text message, or both. Check off the method of alert notifications you’d prefer to receive. Select the “Save” button when finished.
If you change your mind about an alert, or would like to edit the details of an existing alert that is set up, you can choose to “Change” or “Delete” the existing alert at any time.
Account alerts are useful tools to help you automate your money management, detect fraud, and give you peace of mind as you use your debit card. If you ever suspect any fraud on your accounts with Main Street Bank, please call us immediately at 508-481-8300 so we can help you!
How do I sign up for e-Statements?
We care about helping our customers just as much as you care about the environment! One easy way to save trees and time is to set up free e-Statements using Online Banking at Main Street Bank. To help make it easier for you, we put together a step-by-step guide for how you can enroll in e-Statements, and start saving space in your filing cabinet today.
1. Log into online banking, select “Accounts” from the main menu, and choose “Online documents.”
2. To change how you receive statements, select “change your document delivery methods” beneath the list of accounts.
3. Choose the way you’d prefer to receive your statements in each drop-down menu (either “Paper” or “Online.”) For electronic statements, change the method to “Online.”
4. Be sure to open the “Service Agreement and Disclosure” and read through before checking the box that you have read it. Then, select “Submit” at the bottom of the page.
Bonus: You can also receive your deposit and loan tax forms electronically, and get them earlier in January than you would through regular mail. Select “Online” from the drop-down menu for any Tax Forms you may receive from Main Street Bank.
How do I change my address?
To change your address at Main Street Bank, you can visit any of our branch locations, or you can follow these steps to send an electronic request to change your address:
1. Once you have logged into your Online Banking profile, you can select the “Customer Service” option in the menu at the top of the screen. Don’t use Online Banking with us yet? You can get signed up today!
2. From there, under “Contact Options,” select “Contact us.”
3. This will bring you to a screen that allows you to compose a message. You may select the subject “General Email” and select any of your accounts shown.
4. In the body of the message itself, please indicate that you would like to update your address on file to the new address indicated. Once you have composed the message, you may click on the “Send message” button below.
How do I place a stop payment on a check?
Placing a stop payment on a check can be done when you lose a check, or the person you gave a check has lost the check you made out. This prevents someone else from fraudulently cashing that check in the future. A stop payment can be placed online by following these steps:
Log into your Online Banking profile and select Customer Service in the menu at the top of the page. Click “Stop a check” under Account Services.
Complete the stop payment request form. Select the account you wish to place a stop payment on and input a reason (if applicable). You will need to input a Payee, which is who the check is made payable to. You will need to add a check number; this will ensure the system can detect if someone attempts to cash that check. You may include a check date and amount to help further narrow down the check information. You may also place a stop payment on a range of checks; this can be used in the event you lose multiple checks. Select continue.
Please note that a standard stop payment charge applies to any stop payment placed on an account. This fee, and all other account fees, are referenced in our Retail Summary of Fees.
While checks can be useful for paying for many services, there are other alternatives to pay vendors and people without using a check. Online Bill Pay allows you to send funds electronically to major vendors, directly from your checking account. All you need is your vendor’s name, account number, and other information you can find on your bill, and you only have to set them up one time.
To pay individuals, you can use People Pay through Online Banking or Mobile Banking. All you need is the person’s cell phone number or email address to send them payment electronically. This works great for babysitters, splitting a check with friends, or sending a monetary gift to someone who lives far away.
How do I use People Pay?
People Pay is a free way to send money electronically to individuals. You can use People Pay by following these steps:
Log into Online Banking and select Pay and Transfer from the main menu at the top of the page. Click on “Pay people” under People Pay.
Fill out the information for the person you are sending money to. You will need the individual’s name, email address or mobile phone number, the amount you want to send, your account the money will be sent from, and how to pay (don’t worry – this is always a free service for our customers!) You can also include a message to the person you are sending the money to. Click on “Continue.”
If you have not paid this person using People Pay before, we’ll just need to call you to confirm that you set up this payment (we only need to do this once for anyone new you add.) You can choose which phone number you’d prefer us to call you at to confirm the new People Pay. You can also choose to call our Operations department directly, rather than us calling you.
If you have already set someone up within People Pay, all you need to do is select their name in the right-hand list and their information will pre-fill. Click on “Continue.” You will be asked to confirm the payment. Click on “Pay” when you are ready to send the payment.
You will receive a confirmation message and email once your payment is sent. The person you sent the payment to will receive a text message (if you used their mobile phone number) or email (if you used their email) with instructions on how to claim their money.