We’re not your ordinary bankers; we like to hear from you, and have real people who want to help. Have a question? Searching for your nearest branch location? Contact us. You’ve come to the right street.
There are many ways you can get in touch with us. You can also check our Frequently Asked Questions (FAQs) for answers to common questions.
Phone
Talk to us during normal business hours! Call 508-481-8300 or 978-772-3306.
Get in touch with our Call Center after hours and on weekends at 508-481-8300 or 978-772-3306 (Business Online Banking support is available from 5:00 p.m. – 9:00 p.m. on weekdays.)
Access your account information via phone with 24/7 telephone banking at 888-621-2299.
Get a response to your email question within 24 hours (up to 48 hours on weekends) or for General Comments please contact us here:
Chat
Chat online with one of our Main Street Bank employees; and if we miss you, don’t worry, “Leave a Message” and we’ll follow up within 24 hours (up to 48 hours on weekends.)
Online Banking
For Online Banking sign on help, call Online Banking Customer Support at 508-481-8300 or 978-772-3306 Monday-Friday 8:00 a.m. – 5:00 p.m.
Our Call Center is available after hours and weekends at 508-481-8300 or 978-772-3306 (Business Online Banking support is available from 5:00 p.m. – 9:00 p.m. on weekdays.)
Email the Online Support team at onlinebanking@bankmainstreet.com.
Our Locations
Main Street Bank proudly offers 14 full-service branches located in the MetroWest and North Central MA. regions. Click here to see our locations.
Stay Connected!
Follow us on Facebook, Twitter, Instagram and LinkedIn. If you have customer service question, please tweet us @bankmainstreet (never tweet your account number or your personal information). A representative will respond Monday-Friday 8:00 a.m. – 7:00 p.m. Keep in mind, time sensitive questions or issues are best directed to our main phone number, 508-481-8300, during business hours for the quickest response possible.
No time to hop on the phone or live chat? We’ve got your back. Send us a comment on our Facebook page, and we’ll gladly assist.
You may be able to find the answer you want in our handy general Frequently Asked Questions (FAQs). Quick access to your top questions!
To report a lost/stolen debit/ATM card: Call 1-800-236-2442
PLEASE NOTE: DUE TO THE LIMITATIONS OF ELECTRONIC MAIL, THESE MESSAGES CANNOT BE ACCEPTED AS OFFICIAL NOTIFICATIONS OF QUESTIONS OR PROBLEMS RELATING TO YOUR ACCOUNT.
Information sent by electronic mail is at risk of loss of confidentiality if the information is shared over the Internet. We do not recommend sending confidential information such as account numbers or social security numbers by electronic mail. You may contact us directly at 508-481-8300.
We are happy to answer any general questions about Bank products and services, and are always interested in hearing your comments and suggestions.