We’re not your ordinary bankers; we like to hear from you, and have real people who want to help. Have a question? Searching for your nearest branch location? Contact us. You’ve come to the right street.

There are many ways you can get in touch with us. You can also check our Frequently Asked Questions (FAQs) for answers to common questions.

Phone

Talk to us during normal business hours! Call 508-481-8300.

Get in touch with our Call Center after hours and on weekends at 508-481-8300 (Business Online Banking support is available from 5:00 p.m. – 9:00 p.m. on weekdays.)

Access your account information via phone with 24/7 telephone banking at 888-621-2299.

To report a lost or stolen debit/ATM card at any time, call 1-800-236-2442.

Email

Get a response to your email question within 24 hours (up to 48 hours on weekends) or for General Comments please contact us here:

Email Us

Chat

Chat online with one of our Main Street Bank employees; and if we miss you, don’t worry, “Leave a Message” and we’ll follow up within 24 hours (up to 48 hours on weekends.)

Chat with Us

Online Banking

For Online Banking sign on help, call Online Banking Customer Support at 508-481-8300 Monday-Friday 8:00 a.m. – 5:00 p.m.

Our Call Center is available after hours and weekends at 508-481-8300 (Business Online Banking support is available from 5:00 p.m. – 9:00 p.m. on weekdays.)

Email the Online Support team at [email protected].

Our Locations

Main Street Bank proudly offers full-service branches located in the MetroWest and North Central MA regions.

Branch Locations

Stay Connected!

Follow us on Facebook, Twitter, Instagram, LinkedIn and YouTube.

Keep in mind, time sensitive questions or issues are best directed to our main phone number, 508-481-8300, during or after business hours for the quickest response possible.

Schedule an Appointment

Let’s meet face-to-face and discuss all of your banking needs on a time that’s convenient for you.

Schedule Appointment

Email Newsletter

Want updates for both our branches and financial information in general? Subscribe to our Email Newsletter to get important information and updates directly in your inbox.

You may be able to find the answer you want in our handy general Frequently Asked Questions (FAQs). Quick access to your top questions!

To report a lost/stolen debit/ATM card: Call 1-800-236-2442

PLEASE NOTE: DUE TO THE LIMITATIONS OF ELECTRONIC MAIL, THESE MESSAGES CANNOT BE ACCEPTED AS OFFICIAL NOTIFICATIONS OF QUESTIONS OR PROBLEMS RELATING TO YOUR ACCOUNT.

Information sent by electronic mail is at risk of loss of confidentiality if the information is shared over the Internet. We strongly advise against sending confidential information, such as account numbers or social security numbers, by electronic mail. You may contact us directly at 508-481-8300.

We are happy to answer any general questions about bank products and services, and are always interested in hearing your comments and suggestions.

Frequently Asked Questions for Main Street Banking