We’re not your ordinary bankers; we like to hear from you, and have real people who want to help. Have a question? Searching for your nearest branch location? Contact us. You’ve come to the right street.
There are many ways you can get in touch with us. You can also check our Frequently Asked Questions (FAQs) for answers to common questions.
Phone
Talk to us during normal business hours! Call 508-481-8300.
Get in touch with our Call Center after hours and on weekends at 508-481-8300 (Business Online Banking support is available from 5:00 p.m. – 9:00 p.m. on weekdays.)
Access your account information via phone with 24/7 telephone banking at 888-621-2299.
To report a lost or stolen debit/ATM card at any time, call 1-800-236-2442.
Get a response to your email question within 24 hours (up to 48 hours on weekends) or for General Comments please contact us here:
Main Street Video Connect
Talk directly to an experienced banker through your mobile device or personal computer. If we miss you, don’t worry. Leave us a message, and we’ll follow up within 24 hours (up to 48 hours on weekends.) Learn more about Video Connect.
Online Banking
For Online Banking sign on help, call Online Banking Customer Support at 508-481-8300 Monday-Friday 8:00 a.m. – 5:00 p.m.
Our Call Center is available after hours and weekends at 508-481-8300 (Business Online Banking support is available from 5:00 p.m. – 9:00 p.m. on weekdays.)
Email the Online Support team at [email protected].
Our Locations
Main Street Bank proudly offers full-service branches located in the MetroWest and North Central MA regions.
Schedule an Appointment
Let’s meet face-to-face and discuss all of your banking needs on a time that’s convenient for you. Pick the branch location closest to you, select “Schedule Appointment” and choose what you need and when you’d like to make your appointment!
Email Newsletter
Want updates for both our branches and financial information in general? Subscribe to our Email Newsletter to get important information and updates directly in your inbox.
You may be able to find the answer you want in our handy general Frequently Asked Questions (FAQs). Quick access to your top questions!
To report a lost/stolen debit/ATM card: Call 1-800-236-2442
PLEASE NOTE: DUE TO THE LIMITATIONS OF ELECTRONIC MAIL, THESE MESSAGES CANNOT BE ACCEPTED AS OFFICIAL NOTIFICATIONS OF QUESTIONS OR PROBLEMS RELATING TO YOUR ACCOUNT.
Information sent by electronic mail is at risk of loss of confidentiality if the information is shared over the Internet. We strongly advise against sending confidential information, such as account numbers or social security numbers, by electronic mail. You may contact us directly at 508-481-8300.
We are happy to answer any general questions about bank products and services, and are always interested in hearing your comments and suggestions.