Frequently Asked Questions for Main Street Banking
What is Main Street Bank’s Routing Number?
Main Street Bank’s routing number is 211370752.
You can find the bank’s routing number, along with your checking account number, on your checks. The first 9 digits are the bank’s routing number, also called an ABA number. The second set of digits are your checking account number. The last set of digits indicate the check number.
If you’re looking to change your direct deposit with your employer, or change your automatic deductions from your account, be sure to take a look at our account “Switch Kit” to make it easier for your to switch your account activity at Main Street Bank.
How do I enroll in Online Banking?
Personal banking customers can enroll by clicking the “Enroll” link in the Online Banking login section of bankmainstreet.com, or by clicking here. Follow the instructions below to enroll your account(s) in Online Banking.
1. By clicking on the “Enroll” link above, you will be brought to a page that will confirm how you want to verify your accounts with us. You need to have an account already established to be able to enroll in Online Banking. You can verify your accounts by using your ATM/Debit Card, deposit account, or loan account. Before moving to the next step, make sure to open the “Online Banking Agreement and Disclosure” link and check the box to indicate that you have read and agree to the terms of this disclosure.
2. If using an ATM or Debit Card to verify your accounts, you will fill out the form with all applicable information. Be sure to have your card handy so you can access the CSV code on the back of the card.
3. If using a deposit account to verify your accounts, such as a checking account, savings account, or money market account, you will fill out the form with all applicable information. You will be asked to provide the last statement balance on your account. This will be the ending balance that was listed on your last statement, and is not necessarily your current account balance.
4. If using a loan account to verify your accounts, such as a mortgage, equity loan or line of credit, or personal loan, you will fill out the form with all applicable information. You will be asked to provide your last payment amount. This will be the last payment you made to the loan account.
5. Once you verify your accounts, you will enter your address, mother’s maiden name, and date of birth.
6. Once you’ve entered in all your information, you will then be able to choose a User ID and password to log into Online Banking. When choosing a User ID, keep in mind that it must be at least 8 characters long, include at least 2 letters and 2 numbers, and is case-sensitive. When choosing a password, note that it must be at least 8 characters long as well, include at least 1 letter and 1 number, and is also case-sensitive. Be sure to read up on some Consumer eBanking Fraud Prevention Best Practices for some tips on setting up a “strong” password, and other guidelines to help keep your information safe!
7. If there is information our team needs to verify, we will contact you within 1 to 3 days to let you know your Online Banking is set up.
Business customers can enroll in Business Intelligence Online by contacting their relationship manager, visiting one of your nearest branch locations or contact Customer Service.
How do I sign up for e-Statements?
We care about helping our customers just as much as you care about the environment! One easy way to save trees and time is to set up free e-Statements using Online Banking at Main Street Bank. To help make it easier for you, we put together a step-by-step guide for how you can enroll in e-Statements, and start saving space in your filing cabinet today.
1. Log into online banking, select “Accounts” from the main menu, and choose “Online documents.”
2. To change how you receive statements, select “change your document delivery methods” beneath the list of accounts.
3. Choose the way you’d prefer to receive your statements in each drop-down menu (either “Paper” or “Online.”) For electronic statements, change the method to “Online.”
4. Be sure to open the “Service Agreement and Disclosure” and read through before checking the box that you have read it. Then, select “Submit” at the bottom of the page.
Bonus: You can also receive your deposit and loan tax forms electronically, and get them earlier in January than you would through regular mail. Select “Online” from the drop-down menu for any Tax Forms you may receive from Main Street Bank.
I’m locked out of Online Banking. How do I reset my account and password?
To reset your Online Banking password, follow these steps:
1. Visit the Online Banking login page and enter your current User ID. Your User ID is case sensitive. Click on the “Continue” button.
2. You will see a text box to enter your password. If you do not know your password, click on the link below, “Forgot your password?”
3. You will be prompted to receive a one-time security code to verify your identity. By clicking “Continue with Security Code,” you will receive a phone call to the phone number we have on file for you, or text message to the mobile phone we have on file.
4. You will be prompted to select which phone number your wish to receive a phone call to, or if you have a mobile phone on file with us, you can opt to receive a text message.
5. If you do not have access to a phone, you can also choose to answer a set of security questions to verify your identity instead. When prompted to “Continue with Security Code,” click on the link below to “answer verification questions.” You will then be prompted to fill in your name and date of birth.
6. Once you’ve confirmed your identity, either through a security code or answering verification questions, you can then change your password. Keep in mind, your password must be at least 8 characters long, include a letter, a number, and is case sensitive. Be sure to read up on some Consumer eBanking Fraud Prevention Best Practices for some tips on setting up a “strong” password, and other guidelines to help keep your information safe!
If you have forgotten both your Online Banking User ID and password, contact us via:
- Telephone at 508-481-8300; 24/7 support is available
- Using the available contact options under Contact Us
If I forgot my Online Banking password, can I change it?
To reset your Online Banking password, follow these steps:
1. Visit the Online Banking login page and enter your current User ID. Your User ID is case sensitive. Click on the “Continue” button.
2. You will see a text box to enter your password. If you do not know your password, click on the link below, “Forgot your password?”
3. You will be prompted to receive a one-time security code to verify your identity. By clicking “Continue with Security Code,” you will receive a phone call to the phone number we have on file for you, or text message to the mobile phone we have on file.
4. You will be prompted to select which phone number your wish to receive a phone call to, or if you have a mobile phone on file with us, you can opt to receive a text message.
5. If you do not have access to a phone, you can also choose to answer a set of security questions to verify your identity instead. When prompted to “Continue with Security Code,” click on the link below to “answer verification questions.” You will then be prompted to fill in your name and date of birth.
6. Once you’ve confirmed your identity, either through a security code or answering verification questions, you can then change your password. Keep in mind, your password must be at least 8 characters long, include a letter, a number, and is case sensitive. Be sure to read up on some Consumer eBanking Fraud Prevention Best Practices for some tips on setting up a “strong” password, and other guidelines to help keep your information safe!
If you have forgotten both your Online Banking User ID and password, contact us via:
- Telephone at 508-481-8300; 24/7 support is available
- Using the available contact options under Contact Us
How do I change my address?
To change your address at Main Street Bank, you can visit any of our branch locations, or you can follow these steps to send an electronic request to change your address:
1. Once you have logged into your Online Banking profile, you can select the “Customer Service” option in the menu at the top of the screen. Don’t use Online Banking with us yet? You can get signed up today!
2. From there, under “Contact Options,” select “Contact us.”
3. This will bring you to a screen that allows you to compose a message. You may select the subject “General Email” and select any of your accounts shown.
4. In the body of the message itself, please indicate that you would like to update your address on file to the new address indicated. Once you have composed the message, you may click on the “Send message” button below.
How do I place a stop payment on a check?
Placing a stop payment on a check can be done when you lose a check, or the person you gave a check has lost the check you made out. This prevents someone else from fraudulently cashing that check in the future. A stop payment can be placed online by following these steps:
Log into your Online Banking profile and select Customer Service in the menu at the top of the page. Click “Stop a check” under Account Services.
Complete the stop payment request form. Select the account you wish to place a stop payment on and input a reason (if applicable). You will need to input a Payee, which is who the check is made payable to. You will need to add a check number; this will ensure the system can detect if someone attempts to cash that check. You may include a check date and amount to help further narrow down the check information. You may also place a stop payment on a range of checks; this can be used in the event you lose multiple checks. Select continue.
Please note that a standard stop payment charge applies to any stop payment placed on an account. This fee, and all other account fees, are referenced in our Retail Summary of Fees.
While checks can be useful for paying for many services, there are other alternatives to pay vendors and people without using a check. Online Bill Pay allows you to send funds electronically to major vendors, directly from your checking account. All you need is your vendor’s name, account number, and other information you can find on your bill, and you only have to set them up one time.
To pay individuals, you can use People Pay through Online Banking or Mobile Banking. All you need is the person’s cell phone number or email address to send them payment electronically. This works great for babysitters, splitting a check with friends, or sending a monetary gift to someone who lives far away.