Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

Mariano Restaurant Group

In this video, you will hear from Pamela Mariano, Broker/Owner of MRG Company (Mariano Restaurant Group), a family-owned business that operates several restaurants in the area. They will share their story of how they started their business, how they expanded to new locations, and how Main Street Bank has been an important partner in their journey.

Main Street Bank offers personalized service, flexible financing options, and expert advice to help small businesses like Mariano Restaurant Group thrive. If you are looking for a bank that understands your needs and goals, and that can help you grow your business, watch this video and discover why Main Street Bank is the right choice for you.


The staff here are always so friendly and helpful.

Anthony S.

I have been with Marlboro Savings Bank since they were on mechanic st. age of 18, now 88.. it was scary when the merger happened a while back, I'm still happy with you people.. no matter what problems concern me, they have always been corrected with your patience.. stay that way, we (myself) can learn to be more patience..I appreciate all you do..thanks for a GREAT BANK !

Rosalie B.

To All of the Staff at Main Street Bank, Thanks for the amazing service you provided us. You truly are a superior community bank.

Paul A.

Great bank. Wonderful service. Always willing to help the customers in any way. Highly recommend.

Borg Design Inc.

I would love to speak on Main Street Bank's Positive pay system and if anyone ever has any doubts about it I would happily be a reference. Main Street Bank's Positive Pay system has not only saved our Company once but twice. The first check caught was for $40,000.00 and I could not have been more worried when I saw it. I called the Cash Management department at Main Street Bank right away and it was like it never happened. The check payment got returned to our checking account and it was literally like nothing ever happened. The second time, a check was stolen from our mailbox and it went the same way. A quick call to the Cash Management department and again it was like nothing happened. As the CFO of a small family-owned operation, I am grateful to know my family's life savings that are invested in this company are protected by a simple but effective safeguard at Main Street Bank.

Andrew A.

Great Bank - Great Staff.... The Littleton staff make my banking experience enjoyable and fast!! Thanks for all you do.

Steve R.

Special Thanks to the team at the Ayer branch. Very friendly and helpful establishing new accounts and making the process go smoothly. Highly recommend them!

Mark H.

Opened accounts at the Lunenburg Branch about a year ago. The staff has always been pleasant and extremely professional. I had a transaction that my Husband and I needed to do today. We worked with Michelle who was excellent. She called me back regarding the transaction in advance to review it and we were both impressed with her knowledge and service. Thank you Michelle!

Karen S.

Great banking experience. I opened a new business account at Main Street Bank, it was easy and seamless application process with great and very knowledgeable service help, always friendly, personalized and supportive, responding quickly to all my questions and concerns. The bank website is very clear and easy to navigate which makes banking experience smooth and friendly. I look forward to long-term cooperation with the Main Street Bank and based on my experience I highly recommend this bank.


The staff of Main street bank are absolute allstars! I love going into the bank because I know I'll leave with a smile on! Huge shoutout to Cathy, Cheryl, Kristin, Mark, Melissa and Sharon for taking care of my for so long now. I look forward to getting to know the newbies too!

Carrie M.


Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 136 consecutive quarters for stability and financial performance.
2023 Banky™ Award

2023 Banky™ Award

The Institute for Extraordinary Banking™, a leading authority in recognizing outstanding community banks, has selected Main Street Bank as a recipient of a Banky™ Award. This accolade is bestowed upon exceptional community banks throughout the United States, with the aim of helping consumers identify the best banking institutions in their local communities.
Overall Excellence Banky™ Award

Overall Excellence Banky™ Award

Main Street Bank has been honored with the Overall Excellence Banky™ Award, recognizing the bank’s outstanding performance in five key areas: philanthropy, customer service, thought leadership, workplace culture, and financial literacy education. This prestigious award underscores the bank’s holistic approach to banking excellence and its multifaceted contribution to the well-being of its communities.
BankOn Certified Account Options

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

StoneFire Outdoor Living

Running a small business isn't easy. Which is why Main Street Bank works closely with our business customers to make sure that their finances run smoothly. Giuseppe Ventriglia, President of StoneFire Outdoor Living, shares why he banks with Main Street. "Whenever we have an issue, it gets resolved."

StoneFire Outdoor Living is a provider of outdoor kitchens, fireplaces, fire pits, wood-fired ovens, patios, walls, and much more. Located in Westborough, MA, they have the largest collection of outdoor living spaces on display in New England. Watch the video to learn more.


If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.
JoAnne Hamburg-Magurn

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange
They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.
Sean Rose

Sean Rose

President & CEO, Thrive Support & Advocacy
They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.
Pamela Mariano

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)
Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.
Edward Cassano

Edward Cassano

Co-owner, Pelagic Research Services
Let your voice be heard

Let your voice be heard

If you have had less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.


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