Testimonials

I have been a customer of Main Street Bank for many years. I have always been treated with respect and any question I have ever had concerning my accounts has been answered quickly and very professionally. Tammy, Patrick, Katie, and I wish I could remember everyone’s name [at the Shirley branch] – always ready with a smile and helping hand. They all represent your bank in this community professionally, but also there with a smile, ready to help us all.

I recently visited the Sudbury location and met with Graham. It was such a positive interaction. He was polite, kind, informative and a pleasure to speak with.
He was able to solve all of my issues in 15 minutes. Kudos to Graham.

Exceptional customer service from Judy Bell, Branch Manager in Marlborough. She was amazing in her professionalism. Paid special attention to details with a lot of patience. So appreciative and grateful for the great service she provided! Judy Bell is a great asset to the Main Street Bank.

Dear Mark’s boss,

I am writing this note to dole out buckets of praises to Mark Davis who recently helped me lock in a very good rate and helped me through the whole closing process. He has restored my faith in small local banks 🙂 Mark was always available via phone or email every time I had a question. His professionalism was one that is beyond exceptional. Of all the closings I have done in the past two decades this was by far the best and it was to a great extent due to Mark.

I would like to thank Mark for everything and you for being so lucky for having him in your team.

(Should you believe this to be fake news feel feel free to call me.)

We have just finished closing our third loan with Tyner Lawrence. He has been so easy to work with, and we appreciate being able to establish a new relationship with him moving forward in the future.

I have been doing business with Main Street Bank since January of 2020. The staff are extremely generous, helpful and friendly. Whenever I have a questions or need help; they are all so quick to assist and with genuinely happy attitudes. We love the branch on Main Street in Hudson,MA. Excellent Staff. Excellent products.

Special Thanks to the team at the Ayer branch. Very friendly and helpful establishing new accounts and making the process go smoothly. Highly recommend them!

Joani, Heather, and Pauline are all great to deal with. I’m sure the rest of the staff are good I simply don’t know them since the pandemic started. Heather and Pauline were especially helpful recently with my problem of logging in to my accounts. Thank you very much for your help and patience.

Jenn, Lauri, and Jeanne in the Cash Management Department are absolutely amazing. They helped our company through this difficult time with COVID-19 and we are forever grateful for their dedication to service. Thank you all so much.

I just want compliment Lori Krasner, senior accountant supervisor, for her incredible response time and solution to an emergency banking issue I had. I have yet in all my business years been so well taken care of by anyone associated with our mortgages and bank accounts. Lori, I cannot thank you enough.
Sincerely, Mark

Main Street Bank continues to amaze me with their unbelievable customer service and personal touch to banking. They do it all Jennifer Berube, Bill Poutre, Nicole Ostergren, Jeanne Kleinknecht and Lauri Poutry are true professional whether business or personal Main Street Bank makes it easy.

Exceptional customer service from a group of experts. Will recommend to friends and family.

Great banking experience. I opened a new business account at Main Street Bank, it was easy and seamless application process with great and very knowledgeable service help, always friendly, personalized and supportive, responding quickly to all my questions and concerns. The bank website is very clear and easy to navigate which makes banking experience smooth and friendly. I look forward to long-term cooperation with the Main Street Bank and based on my experience I highly recommend this bank.

I couldn’t be more pleased with Main Street Bank. I have a number of small businesses in New Hampshire and Main Street Bank is the only bank I will use. The boutique customer service allows my team to operate more efficiently. Their team truly cares. With all of the implications of Covid 19, it is reassuring to know that I have a bank that understands my businesses and is invested in their success. In times like this, us business owners realize the importance of a great bank – a bank that is responsive and motivated to partner with their clients. I am a happy customer and would recommend them to anyone!

A++ to the Cash Management Group at Main Street Bank. They are always available and willing to help. Thank You to Jeanne Kleinknecht , Laurie Poutry and Jennifer Berube for all your support.

I’m a new customer to the Main Street Bank in Littleton and am so impressed. Maria Nephew and Bill Poutre were amazing in their professionalism, kindness, patience, and attention to detail. They really embody excellent customer service and I’m appreciative and grateful. Working with them was like a ray of sunshine.

I have been working with Main Street for many years and ALL personnel go above and beyond to assist my banking needs. I would recommend Main Street Bank highly.

Main Street Bank went above and beyond to help the company I work for get through the ongoing COVID-19 crisis. Thank you Main Street!

Both my wife and I have our own businesses and needed to find a bank that specifically caters to small, independent contractors. Bill Poutre gave us personalized care, and knowledgeable and efficient information for setting things up. Honestly, his approach, and indeed all of the people we came in contact with at Main Street Bank, was friendly and helpful. This Bank feels like the kind of service one used to get with a neighborhood institution. I recommend Bill and Main Street Bank to anyone who wants to get their banking done without the hassle and aggravation. They are great!

Great bank for business and personal needs. Maria in the Littleton office is super responsive and helpful. They have been tremendous during the 2020 Pandemic. Thank you everyone at Main Street.

I currently work with some of the top banks in New York City, and must write that Main Street Bank is far superior in their customer service and quick ability to help me in need during this hurrendous health crisis and financial disaster. I plan to continue doing much more business with this bank. Excellent team of professionals and speed in their delivery to respond to requests. Highly recommend.

Chris Berglund and his support staff provided personalized service to me as I navigated the application for the Payroll Protection Program loan. Thank you for your help during this difficult time.

Great bank. Wonderful service. Always willing to help the customers in any way. Highly recommend.

To All of the Staff at Main Street Bank, Thanks for the amazing service you provided us. You truly are a superior community bank.

RE: HELP Main Street Bank answered our call for Help! I have owned a local medical billing business (MD Pro Solutions, Inc.) for 20 Yrs. Our office is located at 54 Main Street, in Lakeville Massachusetts. We employ 35 staff and have a large monthly payroll. We offer full benefits including 100% paid life, short-term, long-term disability and a retirement plan. We applied for the SBA, PPP Loan Program through Santander Bank, N.A. The first day of eligibility on Saturday, April 4 at 3:58AM we submitted our application with all appropriate documents. We were told, and we have proof that we were one of the first companies that filed their application into Santander Bank. We were also told we were in very good shape. We were again told by Santander they would go by order in which applications were received. So, you would assume we were all set. Not so fast!! Our business is down 85% in volume, yet we have kept all staff employed and maintained their full benefits. I received received an email on April 16-2020 at 10:57PM from Santander, that stated they were out of funds for the SBA PPP Loan Program! Out of FUNDS!! Santander bank did not follow the policy as they stated and put forth, otherwise we would have received our PPP Loan. In fact, they mishandled our application and never submitted our paperwork!! This would have all but put us out of business. Then came Main Street Bank to the rescue! What Santander Bank couldn’t deliver and totally mislead us took the professional staff at Main Street Bank less than a day. They took our full application, all our supporting documentation, and filed our loan application to the SBA. Amazingly we had our money in less than 10 days. A small local company doing business in Massachusetts for 20 years could have been put out of business because a large bank didn’t do their Job! Again, thanks to Main Street Bank and their professionalism we will survive this terrible time. Sincerely, Gregory K., MD Pro Solutions, INC

I moved to Marlborough in 2006 and began banking with Marlborough Savings Bank the same year. They eventually merged with Main Street Bank and I stayed with the new entity. Main Street’s service is exemplary — I have remained with them even though I now live in CT. They have suffered through me learning how to Mobile Deposit, they have had my back as I traveled literally around the country for business, and they have serviced my banking needs without hesitation. I truly appreciate this bank and am particularly impressed with the personnel at the Sudbury Branch who provide truly exceptional service.

Main Street and especially Deborah Campbell DeVries where great in helping me apply and get approved for my SBA loan. Its a big bank with the feel of local family friendly bank!

So thankful for the experience I have had in transitioning my business over to Main St Bank! Every single person I have dealt with has been a complete pleasure to work with!

We recently switched our services to Main Street Bank and I can honestly say that they are the EPITOME of GREAT customer service! They treated us like we’ve been with them for 20 years and helped us secure the funding that we needed to sustain our business. Deb and her team are AMAZING. We are so thankful and grateful to each and everyone of them!

The staff here are always so friendly and helpful.

These truly are unprecedented times. I have a preexisting condition and was wondering how I could deposit a check. I’m really not one to use mobile apps all that much but I found out that you could deposit a check using your mobile app.

I installed the app and it really was amazing. The first try was denied because of a bad image I took of the back side of the check. I received the an email and was told to try again. I took a better picture and within 5 minutes the check was approved and deposited into my account. Amazing.

One of the easiest apps I have ever used. Bravo to the developers. The response time was amazing. This allowed me to stay safe and I appreciate that very much.

I have been with Main Street Bank since the early “NMSB” days. I believe in using local businesses whenever possible. And your service over the years has been stellar. Not only does it help smaller local banks, but it’s such a huge plus for the consumer. It’s a pleasure to deal with a community bank that truly cares about its customers. Its’ a win, win. I have had some issues in the past and whenever I call I am taken care of with courtesy and professionalism.

A special thank you to the Littleton, MA, branch. Whenever I have been in need of help they have always been there. It’s a pleasure to deal with a bank that knows its customers rather than a national bank where you are a number.

Thank you again. Please pass this on to all concerned so they know they are appreciated.

Please stay safe and have a wonderful day.

Just wanted to let you know that we paid off our note this morning. Wanted to again express our appreciation for you and Main Street Bank coming to our aid to buy our home and erect our garage some 6 years ago. Very helpful for you to come to our aid in a very uncertain circumstance being the second tenant in Sapphire Park when we were looking at bare ground and high hopes. It has worked out wonderfully and we love it here. VERY happy to be here. Now over 50 units in the park and the next phase under construction across the road.

We have our home because you cared.  THANK YOU.

A special thank you to Dave McCabe and all of the Main Street Bank team. Being a Non-Profit Company, closed until the end June without income, Small Business Loans became imperative to the survival of CHAPS, Inc. Dave worked diligently on our SBA Paycheck Protection Program loan from start to finish. We want to Thank you Dave and Thank You Main Street Bank.

Getting our SBA loan proved the advantages of going with a local bank. Starting with our first contact involving Sue the manager of the Southboro branch who immediately hooked us up with the key officers who helped us through the application process namely Todd Sibley and Robert Sousa , the entire process went smooth. They were in constant contact with us even into the evening hours and ushered us through the maze of paperwork we needed to provide. We have received our money as promised and cannot praise the staff enough for all their help. I have a credit card with one of the large US banks and have tried to speak with them about an issue and they never call back. It’s been two weeks now. I give up. Main Street Bank will always be a part of our families finances. Thanks again.

I just wanted to take the time to compliment Dave Gentleman in your lending department on the unbelievable customer service I received while going through my house refinance. While we are all under the same trying times at the moment which would make any job more difficult, Dave was able to provide much needed guidance and was clear and concise on any questions I presented to him.

In most instances with customer service, you feel like a number. That was clearly not the case in this situation. Dave’s timely responses and professionalism through e-mail and being available to speak on the phone is something I haven’t received in a long time which was very refreshing. His overall upbeat demeanor and easy going personality made this financial transaction process a pleasure to deal with. It’s very apparent Dave takes his job personally and makes sure his customers are thoroughly informed.

He is truly an asset to Main Street Bank and I will no doubt be recommending Main Street Bank to anyone who needs financial help or guidance.

It takes forever for payroll checks to clear! I feel I have zero control over my hard earned money!! Laura [from the Pepperell Branch] acknowledged, and that she is aware the situation. Stepped up and help me out get 5 stars Laura thank you

I was so happy with help from Main St. Bank! I recently had some difficulty trying to figure out what was best for me financially. Tracy Carter provided me with some great financial advice and I setup some accounts and investments with Main St. Bank. She was super helpful and I am extremely happy with the bank. I also like that it is close and convenient and that all the staff there is so friendly! Keep up that hometown feel 😉

Highly recommend using this facility for your banking needs. I have business accounts as well as personal accounts. The level of service provided by the tellers at this branch is AMAZING ! A nice group of folks working with the members to satisfy all of our banking needs. Have had the pleasure of getting to know Cathy S., Sharon S., Kristin J., Mark P. as well as several other staff members. A great group of folks to represent Main St. Bank !

Banking these days has become so easy to do on your mobile device. Call me old fashion, but I love walking in and seeing my go to teller, Cathleen. She always greets me with a smile and asks me about updates in my life. She truly cares about me and my family. I go out of my way to go into the Ayer bank even if it is just to say hello. Thank you all so much for going out of your way to help me with all my banking needs.

I needed documents notarized for several people. Michelle Hills in the Ayer branch is very accommodating. She is going to securely hold the documents for me so each of us could drop in at our convenience. This will save me many hours of coordinating the process. Thank you Michelle! Community banking at its best!!

Kelly Fossile, was very informative and very helpful. Highly recommend banking with Main street Bank. Thank you Kelly!!

I love [the Shirley] branch! Everyone is always SO helpful and friendly. Convenient location and easy access to ATM!!

Great Bank – Great Staff…. The Littleton staff make my banking experience enjoyable and fast!! Thanks for all you do.

Fantastic bank, staff go out of their way and I’ve seen them in local schools teaching financial literacy! So commendable!

I enjoy doing business with the Pepperell Branch. Today Cindy helped me with my transaction. Cindy always has a smile for all and is helpful with what ever is needed. It is a pleasure to deal with her!

The staff of Main street bank are absolute allstars! I love going into the bank because I know I’ll leave with a smile on! Huge shoutout to Cathy, Cheryl, Kristin, Mark, Melissa and Sharon for taking care of my for so long now. I look forward to getting to know the newbies too!

I am a small business owner and am thrilled with Main Street Bank. I like that I can transfer money, within 2 days to a non-Main Street bank account. I like mobile banking so if I only have a few checks, I can do it from my phone. Very robust IT applications. Then, there’s the employees at Sudbury. Friendly, polite and respectful.

Getting my Heat Loan through Main Street Bank was quick and easy. As soon as I got approved through Mass Save I sent over the documents Main Street Bank needed and was approved the following day. Then we made an appointment that was convenient for my wife and I and we signed the papers. It was taken care of much faster than I thought it would be and made getting things scheduled a lot less stressful because of how quickly I was able to get the checks in hand. I would recommend them to anyone looking to get a Heat Loan.

I’m a trustee of the historic First Church in Marlborough, which just celebrated its 353th birthday this year. The meeting house that rests on the hill above the park on Main Street is about 130 years old. The original meeting house, which was attacked and damaged by Indians during the King Phillip War, was located on Main St. near the old high school building. In late 2018, the trustees realized there were several significant problems relating to the church’s bank accounts as well as with the bank where the accounts were held. As such, a search was conducted to identify a suitable banking partner amongst the many banks in Marlborough. As part of the search, the trustees considered a host of specifics such as costs, location, on-line services, reputation and customer service. After careful consideration of banks in the area, we decided on Main Street Bank. I’m happy to report that the customer service has been wonderful.

Been with Marlboro Savings since 1968 and now Main Street Bank . Bought my home in 1968 from the President Lee Chaplin and they made you feel like family have refinanced twice for a lower rate and know that my house is paid have  sent my daughter and many friends to Martin O’ Sullivan who I can’t say enough good things about him.. Marty explains everything in detail and takes his time with you so that you understand everything and if by chance you really can’t afford the mortgage you want will explain what you need to do to so you can comeback and speak with him again because his door is always open. Thank you for being my bank.

I’ve been banking with the Ayer branch for almost 9 years now.  Each staff member has greeted me by name every time since the first time I’ve worked with each of them.  They’ve always been happy to help me with the odd request for a transaction inquiry from many years past to the refinance with no doubt the best rate out of the many banks I had to choose from.  Felicia is knowledgeable, direct and was a pleasure to work with on financing a very complicated mortgage situation.  She got back to me within minutes of any question I sent her way and even helped sort out a major credit report error that could have affected my interest rate on a very condensed schedule.  Even though I’ve moved from Ayer, I’ll be keeping my business there for a long time to come because they’ve earned my trust and respect individually as well as an organization.

I am in the main branch on granger boulevard frequently. I utilize the drive up and walk in when necessary. Regardless of what im there for I always get a nice greeting and a “what can I help you with today’. The staff at Main street Bank always gets it done. thanks again.

Hello Inna! I have some news to share. I will be leaving my role here at the end of June and I am happy to report that Rick will be taking the leadership role in the organization moving forward.

I have to tell you that I loved working with you and your entire team at MSB!  You made our business banking easy (and fun!) and I thank you for that.

I was originally working with Rockland Trust but the [mortgage] process didn’t go too well and I was uncertain they would meet the various timelines.  I engaged with Bill [Senior Community Lender] at Main Street Bank very late in the process and he got everything approved in just a short couple of weeks.  The process was smooth and a lot of it was done with their simple on line web tool.  Bill handles the Cape and Islands for Main Street Bank.  I would highly recommend Bill if one of your real estate customers is looking for prompt, professional service regarding banking and loan services.

I have been with..Main Street Bank for over 65 years…This is a people’s bank all the way, very professional people working there.  Friendly, courteous and very helpful.  When you walk in there is Annette with her pretty smile and making you feel welcome.  Next to the tellers line and I always wait for Wilda, she is so willing to help you and knows you by name. Then my personal banker Linda McGuire I couldn’t never get  by without her.  She has helped me a million times with ease.  Inna is the best always welcomes you, complements you and there to help in any way she can. If I need the really big guns then I call on Deb Campbell Devries.  We go back many, many years   I know I can count on her to get things done almost instantly. She is a great asset to your bank. The Main Street Bank should be an experience that everyone should be able to feel…it’s the best. Thank you for being part of this wonderful family bank.

Bill exemplifies the virtues, the care, and the human touch of local banks. I reached out to Bill when my mortgage with a large national bank fell through. I had exactly 14 days left to the scheduled closing date of my house, and was not in a position to change the date. While others laughed at my request to close in 14 days, Bill took it in, and with a “can do” attitude, said “let’s go for it”. He was truly amazing. I know that “it takes a village”, and I’m grateful to him and his colleagues for their caring, diligence, and hard work to make it happen. We closed on time. Can you believe it – from cold start to closing in 14 days flat. Bill, and the Main Street Bank, make miracles happen. I enjoyed working with Bill, and recommend him unequivocally.