Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

StoneFire Outdoor Living

Great banking experience. I opened a new business account at Main Street Bank, it was easy and seamless application process with great and very knowledgeable service help, always friendly, personalized and supportive, responding quickly to all my questions and concerns. The bank website is very clear and easy to navigate which makes banking experience smooth and friendly. I look forward to long-term cooperation with the Main Street Bank and based on my experience I highly recommend this bank.

K.S.

Maria Diaz is great..always pleasant..and OMG Cheryl Carol can't be beat!

Mark F.

Thanks for being proactive in reminding me of this unapproved charge! I did not see the first alert! I went to Main Street Bank in Ayer & received a new card! Thanks for having my back!

H. Douglas K.

I would like to thank the folks at Main Street Bank, who notified me of the multiple charges on my account, they thought could be fraud. I was unaware of these charges and was able to quickly solve the problem and relieve future headaches. It nice to know you are on top of the game!

Bernard

Highly recommend using this facility for your banking needs. I have business accounts as well as personal accounts. The level of service provided by the tellers at this branch is AMAZING ! A nice group of folks working with the members to satisfy all of our banking needs. Have had the pleasure of getting to know Cathy S., Sharon S., Kristin J., Mark P. as well as several other staff members. A great group of folks to represent Main St. Bank !

Pat B.

I moved to Marlborough in 2006 and began banking with Marlborough Savings Bank the same year. They eventually merged with Main Street Bank and I stayed with the new entity. Main Street's service is exemplary -- I have remained with them even though I now live in CT. They have suffered through me learning how to Mobile Deposit, they have had my back as I traveled literally around the country for business, and they have serviced my banking needs without hesitation. I truly appreciate this bank and am particularly impressed with the personnel at the Sudbury Branch who provide truly exceptional service.

Carol W.

Dear Mark's boss, I am writing this note to dole out buckets of praises to Mark Davis who recently helped me lock in a very good rate and helped me through the whole closing process. He has restored my faith in small local banks :) Mark was always available via phone or email every time I had a question. His professionalism was one that is beyond exceptional. Of all the closings I have done in the past two decades this was by far the best and it was to a great extent due to Mark. I would like to thank Mark for everything and you for being so lucky for having him in your team. (Should you believe this to be fake news feel feel free to call me.)

Uday M.

The staff of Main street bank are absolute allstars! I love going into the bank because I know I'll leave with a smile on! Huge shoutout to Cathy, Cheryl, Kristin, Mark, Melissa and Sharon for taking care of my for so long now. I look forward to getting to know the newbies too!

Carrie M.

This is truly a great bank with an amazing team! Last week, I came in with several transactions that were time sensitive and was lucky to be paired with Maribel Tavares at our Marlborough Granger Blvd location. Maribel took the time to explain all the procedures with kindness and patience and asking me the right questions to ensure everything was completed properly. She is very knowledgeable and a pleasure to work with. I highly recommend Maribel and this branch! This will now be my "main branch" for all future business!

Leni B.

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The Real Estate Exchange

Meet Joanne, the owner of The Real Estate Exchange, a company that has built an extensive 55+ community, Woodland Estates, in Fitchburg, MA. Joanne has been working with Main Street Bank for over 10 years, and she shares how the bank's lending and deposit services have helped her business succeed. She especially appreciates the remote check scanning service, which allows her to deposit checks from her office, saving her time and hassle. Watch the video to hear Joanne's story and see how Main Street Bank can help your business too.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 137 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services