Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

Mariano Restaurant Group

In this video, you will hear from Pamela Mariano, Broker/Owner of MRG Company (Mariano Restaurant Group), a family-owned business that operates several restaurants in the area. They will share their story of how they started their business, how they expanded to new locations, and how Main Street Bank has been an important partner in their journey.

Main Street Bank offers personalized service, flexible financing options, and expert advice to help small businesses like Mariano Restaurant Group thrive. If you are looking for a bank that understands your needs and goals, and that can help you grow your business, watch this video and discover why Main Street Bank is the right choice for you.

REVIEWS

Quality Medical Evaluations

I needed documents notarized for several people. Michelle Hills in the Ayer branch is very accommodating. She is going to securely hold the documents for me so each of us could drop in at our convenience. This will save me many hours of coordinating the process. Thank you Michelle! Community banking at its best!!

Kevin H.

Main Street Bank went above and beyond to help the company I work for get through the ongoing COVID-19 crisis. Thank you Main Street!

Andrea M.

I am a small business owner and am thrilled with Main Street Bank. I like that I can transfer money, within 2 days to a non-Main Street bank account. I like mobile banking so if I only have a few checks, I can do it from my phone. Very robust IT applications. Then, there's the employees at Sudbury. Friendly, polite and respectful.

Carol N.

Exceptional customer service from a group of experts. Will recommend to friends and family.

Mitch P.

Dear Mark's boss, I am writing this note to dole out buckets of praises to Mark Davis who recently helped me lock in a very good rate and helped me through the whole closing process. He has restored my faith in small local banks :) Mark was always available via phone or email every time I had a question. His professionalism was one that is beyond exceptional. Of all the closings I have done in the past two decades this was by far the best and it was to a great extent due to Mark. I would like to thank Mark for everything and you for being so lucky for having him in your team. (Should you believe this to be fake news feel feel free to call me.)

Uday M.

Precision Vision

Falconi Energy

Zarape Restaurant

I am not tech savvy so when I had to accomplish two technical avenues I went to Main Street Bank. I now have on-line banking for the first time along with a complete and patiently given how-to as well as a way to add to my account through Venmo. The staff at Northborough Main Street Bank were friendly and helpful and incredibly patient with the process of getting me set up. I have been banking with Main Street for years and have always found the advice given helpful and friendly and supportive. I am so happy to be a member of this banking institution.

Frances H.

Awards

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 136 consecutive quarters for stability and financial performance.

2023 Banky™ Award

The Institute for Extraordinary Banking™, a leading authority in recognizing outstanding community banks, has selected Main Street Bank as a recipient of a Banky™ Award. This accolade is bestowed upon exceptional community banks throughout the United States, with the aim of helping consumers identify the best banking institutions in their local communities.

Overall Excellence Banky™ Award

Main Street Bank has been honored with the Overall Excellence Banky™ Award, recognizing the bank’s outstanding performance in five key areas: philanthropy, customer service, thought leadership, workplace culture, and financial literacy education. This prestigious award underscores the bank’s holistic approach to banking excellence and its multifaceted contribution to the well-being of its communities.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

StoneFire Outdoor Living

Running a small business isn't easy. Which is why Main Street Bank works closely with our business customers to make sure that their finances run smoothly. Giuseppe Ventriglia, President of StoneFire Outdoor Living, shares why he banks with Main Street. "Whenever we have an issue, it gets resolved."

StoneFire Outdoor Living is a provider of outdoor kitchens, fireplaces, fire pits, wood-fired ovens, patios, walls, and much more. Located in Westborough, MA, they have the largest collection of outdoor living spaces on display in New England. Watch the video to learn more.

QUOTES

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services

Let your voice be heard

If you have had less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.

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