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RE: HELP Main Street Bank answered our call for Help! I have owned a local medical billing business (MD Pro Solutions, Inc.) for 20 Yrs. Our office is located at 54 Main Street, in Lakeville Massachusetts. We employ 35 staff and have a large monthly payroll. We offer full benefits including 100% paid life, short-term, long-term disability and a retirement plan. We applied for the SBA, PPP Loan Program through Santander Bank, N.A. The first day of eligibility on Saturday, April 4 at 3:58AM we submitted our application with all appropriate documents. We were told, and we have proof that we were one of the first companies that filed their application into Santander Bank. We were also told we were in very good shape. We were again told by Santander they would go by order in which applications were received. So, you would assume we were all set. Not so fast!! Our business is down 85% in volume, yet we have kept all staff employed and maintained their full benefits. I received received an email on April 16-2020 at 10:57PM from Santander, that stated they were out of funds for the SBA PPP Loan Program! Out of FUNDS!! Santander bank did not follow the policy as they stated and put forth, otherwise we would have received our PPP Loan. In fact, they mishandled our application and never submitted our paperwork!! This would have all but put us out of business. Then came Main Street Bank to the rescue! What Santander Bank couldn’t deliver and totally mislead us took the professional staff at Main Street Bank less than a day. They took our full application, all our supporting documentation, and filed our loan application to the SBA. Amazingly we had our money in less than 10 days. A small local company doing business in Massachusetts for 20 years could have been put out of business because a large bank didn’t do their Job! Again, thanks to Main Street Bank and their professionalism we will survive this terrible time. Sincerely, Gregory K., MD Pro Solutions, INC

Gregory K.

These truly are unprecedented times. I have a preexisting condition and was wondering how I could deposit a check. I’m really not one to use mobile apps all that much but I found out that you could deposit a check using your mobile app.

I installed the app and it really was amazing. The first try was denied because of a bad image I took of the back side of the check. I received the an email and was told to try again. I took a better picture and within 5 minutes the check was approved and deposited into my account. Amazing.

One of the easiest apps I have ever used. Bravo to the developers. The response time was amazing. This allowed me to stay safe and I appreciate that very much.

I have been with Main Street Bank since the early “NMSB” days. I believe in using local businesses whenever possible. And your service over the years has been stellar. Not only does it help smaller local banks, but it’s such a huge plus for the consumer. It’s a pleasure to deal with a community bank that truly cares about its customers. Its’ a win, win. I have had some issues in the past and whenever I call I am taken care of with courtesy and professionalism.

A special thank you to the Littleton, MA, branch. Whenever I have been in need of help they have always been there. It’s a pleasure to deal with a bank that knows its customers rather than a national bank where you are a number.

Thank you again. Please pass this on to all concerned so they know they are appreciated.

Please stay safe and have a wonderful day.

James M.

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