Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

I enjoy doing business with the Pepperell Branch. Today Cindy helped me with my transaction. Cindy always has a smile for all and is helpful with what ever is needed. It is a pleasure to deal with her!

Susan B.

Main Street Bank is an extraordinary institution to work with! Courteous and knowledgeable people always look for the customer's best interest quickly and efficiently. As a small business owner, it's essential to trust and know your financial partner is there for you.

Luiz D.

I would love to speak on Main Street Bank's Positive pay system and if anyone ever has any doubts about it I would happily be a reference. Main Street Bank's Positive Pay system has not only saved our Company once but twice. The first check caught was for $40,000.00 and I could not have been more worried when I saw it. I called the Cash Management department at Main Street Bank right away and it was like it never happened. The check payment got returned to our checking account and it was literally like nothing ever happened. The second time, a check was stolen from our mailbox and it went the same way. A quick call to the Cash Management department and again it was like nothing happened. As the CFO of a small family-owned operation, I am grateful to know my family's life savings that are invested in this company are protected by a simple but effective safeguard at Main Street Bank.

Andrew A.

Special recognition to Jason in customer service for all his help and support this morning with a large withdrawal made from my daughter's account. Jason was professional and understanding and assisted with what was required to return this charge. So comforting to get quick professional understanding service.

Patricia M.

Excellent. Excellent personal service from Parker. They were kind. Clear. Helpful. Direct. Problem solver. Helped to pinpoint the issue with the Zelle payment system. I appreciated their customer service very much.

Catherine R.

Exceptional customer service from a group of experts. Will recommend to friends and family.

Mitch P.

So thankful for the experience I have had in transitioning my business over to Main St Bank! Every single person I have dealt with has been a complete pleasure to work with!

Tricia W.

This is truly a great bank with an amazing team! Last week, I came in with several transactions that were time sensitive and was lucky to be paired with Maribel Tavares at our Marlborough Granger Blvd location. Maribel took the time to explain all the procedures with kindness and patience and asking me the right questions to ensure everything was completed properly. She is very knowledgeable and a pleasure to work with. I highly recommend Maribel and this branch! This will now be my "main branch" for all future business!

Leni B.

I love Main Street Bank! The customer support is phenomenal. Maribel Tavares helped me with a problem without making me feel stupid lol. She was very professional and got back to me promptly. I have also delt with Tracy in the past and have been highly satisfied.

Judy K.

Everyone at the Pepperell branch are welcoming and helpful. Karen- Pam- Aarron are knowledgeable and easy to work with. It is nice to have the small town feeling back again.

Sharon T.

Tell us about your experience

If you have had a less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.

Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 140 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services