Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

Precision Vision

I have been banking with Main Street bank for 5 years. Their customer support is exceptional every person I have contacted follows through with friendly and knowledgeable feedback never disappointing.

Patricia W.

Phaneuf Concrete Cutting & Breaking

So thankful for the experience I have had in transitioning my business over to Main St Bank! Every single person I have dealt with has been a complete pleasure to work with!

Tricia W.

New England Appliance & Electronics Group

Exceptional customer service from a group of experts. Will recommend to friends and family.

Mitch P.

I am not a customer of Main Street Bank, but I am a caregiver to a new customer. My patient is immobile and spends the majority of her days at home, unless I need to bring her to appointments. She does not have a computer but she needed an account opened. Ali in the Ayer branch was so kind and patient, and went above & beyond to help my client open this account. She took the time to go to my clients home to make sure everything would go smoothly with the finalizing of the account. My client said Ali was extremely kind and thoughtful, and even made sure she didn't need help moving around or getting things before she left. I and my client appreciate the care Main Street Bank has showed. Keep on rocking!

Jessica B.

I was so happy with help from Main St. Bank! I recently had some difficulty trying to figure out what was best for me financially. Tracy Carter provided me with some great financial advice and I setup some accounts and investments with Main St. Bank. She was super helpful and I am extremely happy with the bank. I also like that it is close and convenient and that all the staff there is so friendly! Keep up that hometown feel ;)

Lysa M.

We have been part of the family for so many years! Many have tried to lure us away, without luck!! So happy with the bank and all the employees!

Debi C.

We recently switched our services to Main Street Bank and I can honestly say that they are the EPITOME of GREAT customer service! They treated us like we've been with them for 20 years and helped us secure the funding that we needed to sustain our business. Deb and her team are AMAZING. We are so thankful and grateful to each and everyone of them!

Chris T.

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The Real Estate Exchange

Meet Joanne, the owner of The Real Estate Exchange, a company that has built an extensive 55+ community, Woodland Estates, in Fitchburg, MA. Joanne has been working with Main Street Bank for over 10 years, and she shares how the bank's lending and deposit services have helped her business succeed. She especially appreciates the remote check scanning service, which allows her to deposit checks from her office, saving her time and hassle. Watch the video to hear Joanne's story and see how Main Street Bank can help your business too.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 137 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services