Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

We couldn’t be more pleased with Main Street Bank. Living in RI and trying to close my mother’s estate in Marlborough while doing her taxes has been quite an experience. The exception has been the boutique customer service at Main Street with their emphasis on being responsive and motivated to accommodate their customer’s needs. I would like to thank both Maribelle Tavares and Kattie Bokum for their personal touch. I am a happy customer and would recommend Main Street Bank to anyone needing responsive and excellent customer banking service !!

Lynne K.

We recently switched our services to Main Street Bank and I can honestly say that they are the EPITOME of GREAT customer service! They treated us like we've been with them for 20 years and helped us secure the funding that we needed to sustain our business. Deb and her team are AMAZING. We are so thankful and grateful to each and everyone of them!

Chris T.

Great banking experience. I opened a new business account at Main Street Bank, it was easy and seamless application process with great and very knowledgeable service help, always friendly, personalized and supportive, responding quickly to all my questions and concerns. The bank website is very clear and easy to navigate which makes banking experience smooth and friendly. I look forward to long-term cooperation with the Main Street Bank and based on my experience I highly recommend this bank.

K.S.

I would love to speak on Main Street Bank's Positive pay system and if anyone ever has any doubts about it I would happily be a reference. Main Street Bank's Positive Pay system has not only saved our Company once but twice. The first check caught was for $40,000.00 and I could not have been more worried when I saw it. I called the Cash Management department at Main Street Bank right away and it was like it never happened. The check payment got returned to our checking account and it was literally like nothing ever happened. The second time, a check was stolen from our mailbox and it went the same way. A quick call to the Cash Management department and again it was like nothing happened. As the CFO of a small family-owned operation, I am grateful to know my family's life savings that are invested in this company are protected by a simple but effective safeguard at Main Street Bank.

Andrew A.

I had never used Video Connect before, but when I was out of town a while ago I found a property to purchase and needed a deposit larger than the funds in my personal checking account, so I called my branch. They said "Let me walk you through how to set up a Video Connect appointment." A short time later, using my cellphone as a hotspot, I logged into my laptop while sitting in the back of my RV parked at a truckstop on the highway in some Eastern seaboard state south of here and coordinated a wire transfer. How's that for amazing!

Kristin S.

Want to thank Marie Dias - Personal Banker at 7 Main Street Ayer, mass. Marie was very helpful when reporting fraudulent transactions on my account. Marie explained the process, and once I got to the bank, Marie promptly prepared a new debit card. Super prompt service. I greatly appreciated Marie's attention to my issue.

Patricia

ABRN Development

I have done our banking with Marlboro Main Street Bank for over 50 years. I needed guidance with our CD purchases and rates and Maribel Tavares was amazing in helping us with the CD purchases. Then when we needed more guidance with our finances we again asked Maribel to guide us and she was truly amazing. She is a true asset to Main Street Bank.

Karen B.

I have been working with Main Street for many years and ALL personnel go above and beyond to assist my banking needs. I would recommend Main Street Bank highly.

Bob H.

Back to Life, LLC

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Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 137 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services