Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

I love Main Street Bank! The customer support is phenomenal. Maribel Tavares helped me with a problem without making me feel stupid lol. She was very professional and got back to me promptly. I have also delt with Tracy in the past and have been highly satisfied.

Judy K.

Thanks for being proactive in reminding me of this unapproved charge! I did not see the first alert! I went to Main Street Bank in Ayer & received a new card! Thanks for having my back!

H. Douglas K.

Katie worked with me and supported me 100% to resolve a mobile bank issue which I called the bank for. She was very patient and cleverly solved the problem. Katie is the VERY BEST and I enjoy having my accounts at Main Street bank; my experience was so positive!

Mary H.

Maria and Video Connect are the best. Whenever I have a banking question, the staff on video connect is there to answer it. Might have to ask Maria for cooking recipes next! Thank you for having such a valuable service.

Emily G.

Always when I call they protect my Account. And help me with any questions I have in a quick easy manner.

David M.

Special Thanks to the team at the Ayer branch. Very friendly and helpful establishing new accounts and making the process go smoothly. Highly recommend them!

Mark H.

In today's world, it's nearly impossible to speak to a real human being about an important issue and then to have those persons respond so quickly, thoroughly and professionally. I had this excellent experience when I recently contacted the bank for help resolving a mortgage discharge issue on a property a family member hoped to buy. Although I am not a bank customer (yet), the knowledgeable staff understood the issue, what was required, immediately took action and solved the problem. Honestly, it took my breath away. I have not experienced such courteous, knowledgeable, professional staff in a very, very long time.

Marcia A.

So thankful for the experience I have had in transitioning my business over to Main St Bank! Every single person I have dealt with has been a complete pleasure to work with!

Tricia W.

This is truly a great bank with an amazing team! Last week, I came in with several transactions that were time sensitive and was lucky to be paired with Maribel Tavares at our Marlborough Granger Blvd location. Maribel took the time to explain all the procedures with kindness and patience and asking me the right questions to ensure everything was completed properly. She is very knowledgeable and a pleasure to work with. I highly recommend Maribel and this branch! This will now be my "main branch" for all future business!

Leni B.

I have been doing business with Main Street Bank since January of 2020. The staff are extremely generous, helpful and friendly. Whenever I have a questions or need help; they are all so quick to assist and with genuinely happy attitudes. We love the branch on Main Street in Hudson,MA. Excellent Staff. Excellent products.

Terry S.

Tell us about your experience

If you have had a less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.

Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 140 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services