Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

To All of the Staff at Main Street Bank, Thanks for the amazing service you provided us. You truly are a superior community bank.

Paul A.

Bin There Dump That

Kelly Fossile, was very informative and very helpful. Highly recommend banking with Main street Bank. Thank you Kelly!!

Sarath L.

I am not tech savvy so when I had to accomplish two technical avenues I went to Main Street Bank. I now have on-line banking for the first time along with a complete and patiently given how-to as well as a way to add to my account through Venmo. The staff at Northborough Main Street Bank were friendly and helpful and incredibly patient with the process of getting me set up. I have been banking with Main Street for years and have always found the advice given helpful and friendly and supportive. I am so happy to be a member of this banking institution.

Frances H.

Main Street Bank went above and beyond to help the company I work for get through the ongoing COVID-19 crisis. Thank you Main Street!

Andrea M.

I have been banking with Main Street Bank for a number of years. Everyone is always very helpful. I have to give an extra shout out for Rachel Cieslik in the Pepperell Branch. She is always extremely kind, helpful, and knowledgeable. Whatever I need to get done when I go inside she is always right there to get it accomplished. Thank you Rachel!!!

Joyce T.

Zarape Restaurant

I couldn't be more pleased with Main Street Bank. I have a number of small businesses in New Hampshire and Main Street Bank is the only bank I will use. The boutique customer service allows my team to operate more efficiently. Their team truly cares. With all of the implications of Covid 19, it is reassuring to know that I have a bank that understands my businesses and is invested in their success. In times like this, us business owners realize the importance of a great bank - a bank that is responsive and motivated to partner with their clients. I am a happy customer and would recommend them to anyone!

Christopher B.

Precision Vision

So thankful for the experience I have had in transitioning my business over to Main St Bank! Every single person I have dealt with has been a complete pleasure to work with!

Tricia W.

Tell us about your experience

Tell us about your experience

If you have had a less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.

Testimonial

Terms *

Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.
Rated 5 Stars by Bauer Financial

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 137 consecutive quarters for stability and financial performance.
BankOn Certified Account Options

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.
Sean Rose

Sean Rose

President & CEO, Thrive Support & Advocacy
If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.
JoAnne Hamburg-Magurn

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange
They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.
Pamela Mariano

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)
Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.
Edward Cassano

Edward Cassano

Co-owner, Pelagic Research Services