Your financial security is probably the most important thing to us. That’s why we want to give you the knowledge and resources we have that will help you lower your risk of fraud and increase your internet security awareness.

Review these best practices for internet, email, and mobile device safety.

Passwords and Usernames

  • Never share your passwords or usernames
  • Avoid using common words or phrases, including special dates, family or pet names, etc.
  • Use a mix of letters, numbers, and special characters (such as, ! @ # $ %)
  • Avoid using any type of automatic login feature that saves your username and password
  • Best practice is to change your password every 30-90 days

Debit Cards

  • Report a lost or stolen debit card immediately; call 1-800-236-2442
  • Indicate dates when you will be traveling out of the area so that your card will still process transactions
  • Set up debit card controls within the consumer mobile banking app
  • Set text and email alerts to notify you anytime your debit card is used

Review Your Accounts Daily

  • Best practice is to check your account balances and transaction history daily to verify they are correct
  • Use mobile and online banking to check you transaction history from anywhere
  • If you see a transaction you do not recognize or did not authorize, contact the bank immediately (Main Street Bank is available 24/7 at 508-481-8300)

Set Up Alerts

  • Set up standard and custom alerts within your mobile or online banking platform
  • Alerts can be turned on for account activity, debit card usage, bill pay use, or for other notifications (such as an email address change on your online banking profile)
  • Alerts can be sent via email, text message, or both when a specific activity occur

Computer and Wi-Fi Security

  • Do not allow anyone remote access to your personal computer from an outside source
  • Never leave your computer unattended when using online banking
  • Avoid using public computers, such as those in a library or internet café, for accessing your online banking
  • Do not use public or other unsecured Wi-Fi; best practice is to use your own private Wi-Fi or a personal hotspot if you are away from home
  • Make sure your computer is up to date on all patching and security updates
  • Install anti-virus and anti-malware software on your computer
  • Only download updates directly from any online service provider’s official website

Email Security

  • Do not click on links or open attachments within emails coming from someone you are not familiar with or are not expecting
  • When in doubt, contact the sender with a phone call to a known number to confirm that the individual or entity did send you an email
  • Avoid sending any non-public, personal information through email
  • Use the official contact information for a company or individual if calling them, rather than contact information within an email
  • Search for a company’s official website rather than using the website information presented within an email

Who to Contact for Help

    • Call Main Street Bank main line and online banking support: 508-481-8300

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