Main Street Bank has announced that they will be upgrading their banking technology, performing branch renovations at select locations, and moving their back-office Operations center from downtown Marlborough to 26 Forest Street, Marlborough. These updates are in the interest of providing a better customer experience. Alongside these updates, Main Street Bank will be keeping all branch staff, including tellers, to provide exceptional in-person service combined with enhanced technology and updated buildings. All Main Street Bank locations will continue to offer personalized service, assistance from live bankers, and access to cash at the teller lines and ATMs.
The technology upgrade will give bank customers and employees access to an improved banking system, including updated online and mobile banking interfaces with enhanced services. Enhancements for customers will include: a simple and clean mobile and online banking look; a Personal Financial Management tool for budgeting; and a new rewards-based consumer checking account. Additionally, this upgrade will allow Main Street Bank the flexibility to build on new features and technology. Find more details about this technology upgrade by visiting www.BankMainStreet.com/technology-upgrade.
While unrelated to the technology updates, the changes in branch and office locations will allow Main Street Bank to better serve their customers and employees. The branch renovations in Pepperell, MA and Ayer, MA, will maximize the existing space while keeping all branch staff available to assist customers in person. Renovations are expected to be complete by early 2024. The move of the back-office Operations center in Marlborough is in response to the bank’s growth and expanding career opportunities for both current employees and new hires. As a result, additional space and flexibility is needed to accommodate our teams. This move will also allow the bank to keep certain departments working together in the same space to ensure a better overall customer experience.
The bank is committed to supporting downtown Marlborough through contributions to the Marlborough Public Library renovation project, the local food pantry, and the Mayor’s Charity Relief Fund. Additionally, Main Street Bank’s headquarters on 81 Granger Boulevard in Marlborough will continue to serve downtown Marlborough with the same access and hours, including Video Connect video banking that can be used from anywhere.
Main Street Bank continues to put the needs of their communities first: “By investing in the infrastructure of both our technology and our buildings, we are committing to being accessible to our customers and communities,” comments Walter Dwyer, CEO of Main Street Bank. “We are also keeping our most important resource – our people. You will continue to have direct access to our employees when you need them.”
For community banks, investing in technology and buildings is critical to continue meeting the evolving needs of consumers. In addition, improvements to infrastructure will benefit the surrounding communities, and provide a more efficient work environment for bank employees that will allow them to better serve their customers. Ellen Dorian, President and COO of Main Street Bank, elaborates on some of the reasons for the upgrade.
“Upgrading our technology allows for more efficiency for both our customers and employees. With gained efficiency, we can pass cost savings onto you and all our customers in the forms of faster service, improved products, and competitive interest rates. We pride ourselves on making every customer feel like our only customer, and we are committed to delivering that experience.”
Main Street Bank’s technology upgrade was released on May 8th, 2023. The back-office Operations center move is scheduled to occur between June and August 2023.