In today’s world, it’s nearly impossible to speak to a real human being about an important issue and then to have those persons respond so quickly, thoroughly and professionally. I had this excellent experience when I recently contacted the bank for help resolving a mortgage discharge issue on a property a family member hoped to buy. Although I am not a bank customer (yet), the knowledgeable staff understood the issue, what was required, immediately took action and solved the problem. Honestly, it took my breath away. I have not experienced such courteous, knowledgeable, professional staff in a very, very long time.
Marcia A.