MARLBOROUGH, MA – Main Street Bank is proud to announce the hiring of Craig Nardi as Senior Vice President Retail Lending & Loan Servicing and Jessica Royce as Senior Vice President Chief Commercial Lending Officer. These appointments come as the bank prepares for the much-deserved retirement of Ruth Cavanagh, Executive Vice President Chief Lending Officer, at the end of 2025. The addition of Nardi and Royce marks a pivotal moment for Main Street Bank, laying the groundwork for continued innovation in its residential and commercial lending capabilities as the bank looks ahead to meet the changing needs of its customers and communities.
Craig Nardi: Transforming Retail Lending and Loan Servicing
Craig Nardi joins Main Street Bank as Senior Vice President Retail Lending & Loan Servicing, bringing significant expertise in mortgage lending, banking operations, strategy, and business process improvement. Nardi previously spent five years at Bluestone Bank in lending and process improvement, held leadership roles at Webster Five and fintech startups, and began his career as a Mortgage Loan Officer. He holds an MBA from Johnson & Wales University, a bachelor’s degree in Finance from Bridgewater State University, and is a 2023 graduate of the Stonier Graduate School of Banking.
Nardi’s leadership will guide the retail lending team in delivering efficient, transparent, and customer-focused services. By implementing best practices in origination, underwriting, servicing, and collections, he will ensure that customers benefit from streamlined processes and clear communication at every stage. Nardi’s commitment to operational excellence and risk management will help Main Street Bank provide reliable, accessible lending solutions that empower customers to achieve their financial goals.
Deeply involved in the banking industry and community, Nardi served on the Board of Directors for the Massachusetts Mortgage Bankers Association for 5 years and currently serves as President of the Massachusetts Mortgage Bankers Foundation, guiding grantmaking efforts that support housing development and financial literacy across the Commonwealth.
“I am honored to join Main Street Bank and lead our retail lending and loan servicing teams. My passion is helping families and individuals achieve their financial goals, and I look forward to helping drive the bank forward in delivering outstanding service to our customers and communities.”
Jessica Royce: Leading Commercial Lending into the Future
Jessica Royce joins Main Street Bank as Senior Vice President Chief Commercial Lending Officer, bringing nearly 25 years of banking experience and a proven track record in commercial lending. Royce most recently served as SVP, Commercial Lending East Region Team Lead at Country Bank (2016–2025), and previously held a variety of roles at Webster Five Cents Savings Bank, including VP Commercial Lending. She holds a bachelor’s degree from Nichols College.
Royce will lead the Commercial Lending group in establishing and executing strategic plans that prioritize customer-centric solutions. Her approach focuses on building strong relationships with local businesses, providing tailored lending options, and ensuring that every interaction reflects Main Street Bank’s dedication to quality and accessibility. Royce is committed to fostering a culture of responsiveness and expertise, ensuring that business customers receive personalized guidance and support as their financial needs evolve.
Royce is also dedicated to serving the business community, with experience on the Board of Directors for the Worcester Regional Chamber of Commerce and as Vice Chair of the Worcester Business Development Corporation.
“I’m excited to take on the role of Chief Commercial Lending Officer at Main Street Bank. I look forward to building upon the strong foundation established by the team and providing the resources businesses need to grow successfully.”
Honoring Ruth Cavanagh: A Legacy of Leadership and Service
As Main Street Bank prepares for the retirement of Ruth Cavanagh at the end of 2025, the bank celebrates her more than 40 years of banking experience. A true career banker, Cavanagh has made a lasting impact through roles ranging from teller to commercial lending leader at multiple financial institutions, including more than 13 years at Main Street Bank (formerly North Middlesex Savings Bank). Cavanagh’s career has been marked by her dedication to both the industry and the community, including her service on the Loaves & Fishes Food Pantry Finance Committee, the Community Impact Leadership Team at the United Way of North Central Mass, and as board member of the Boys & Girls Club of Fitchburg and Leominster. She has also served on the board of the Worcester Economic Club.
“It has been a privilege to serve Main Street Bank and our community for so many years. I am proud of what we have accomplished together and am optimistic about the future, knowing that the next generation of leaders will continue to put our customers and communities first.”