To reset your Online Banking password, follow these steps:

Screenshot of online banking login screen, step one to reset your online banking password1. Visit the Online Banking login page and enter your current User ID. Your User ID is case sensitive. Click on the “Continue” button.

 

 

 

 

Screenshot of online banking login screen, step two to reset your online banking password

2. You will see a text box to enter your password. If you do not know your password, click on the link below, “Forgot your password?”

 

 

 

 

Screenshot of online banking login screen, step three to reset your online banking password3. You will be prompted to receive a one-time security code to verify your identity. By clicking “Continue with Security Code,” you will receive a phone call to the phone number we have on file for you, or text message to the mobile phone we have on file.

 

 

 

 

Screenshot of online banking login screen, step four to reset your online banking password4. You will be prompted to select which phone number your wish to receive a phone call to, or if you have a mobile phone on file with us, you can opt to receive a text message.

 

 

 

 

 

Screenshot of online banking login screen, step five to reset your online banking password5. If you do not have access to a phone, you can also choose to answer a set of security questions to verify your identity instead. When prompted to “Continue with Security Code,” click on the link below to “answer verification questions.” You will then be prompted to fill in your name and date of birth.

 

 

 

 

Screenshot of online banking login screen, step six to reset your online banking password6. Once you’ve confirmed your identity, either through a security code or answering verification questions, you can then change your password. Keep in mind, your password must be at least 8 characters long, include a letter, a number, and is case sensitive. Be sure to read up on some Internet Security and Online Banking Checklist for some tips on setting up a “strong” password, and other guidelines to help keep your information safe!

 

If you have forgotten both your Online Banking User ID and password, contact us via:

  • Telephone at 508-481-8300; 24/7 support is available
  • Using the available contact options under Contact Us