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Locked out of Online Banking?

I’m locked out of Online Banking. How do I reset my account and password?

To reset your Online Banking login credentials, contact us:

Call 508-481-8300 or 978-772-3306 during business hours
Find your branch and call them directly on our Hours & Locations page
Use the available contact options under Contact Us

I know you are all working with new systems, and it takes time. I just want to give you some feedback.

I used to like getting my balance printed on the deposit receipts, and I missed it when you stopped. However, now the teller asks me if I want it written out, and this gives me a choice. I actually like NOT having it printed out automatically, because sometimes I had been reluctant to have it exposed. GOOD JOB!

Also, it is still taking me time to get used to the new on-line banking system, but I do like some of the new features. For example, it is so much easier now to put a note on the memo line on the check. The increased interest rate is very impressive, especially as I have compared this to what is offered at other banks. Once again, GOOD JOB!

David R.

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Locked out of Online Banking?

I’m locked out of Online Banking. How do I reset my account and password?

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