Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

I was so happy with help from Main St. Bank! I recently had some difficulty trying to figure out what was best for me financially. Tracy Carter provided me with some great financial advice and I setup some accounts and investments with Main St. Bank. She was super helpful and I am extremely happy with the bank. I also like that it is close and convenient and that all the staff there is so friendly! Keep up that hometown feel ;)

Lysa M.

Maria Diaz is great..always pleasant..and OMG Cheryl Carol can't be beat!

Mark F.

We couldn’t be more pleased with Main Street Bank. Living in RI and trying to close my mother’s estate in Marlborough while doing her taxes has been quite an experience. The exception has been the boutique customer service at Main Street with their emphasis on being responsive and motivated to accommodate their customer’s needs. I would like to thank both Maribelle Tavares and Kattie Bokum for their personal touch. I am a happy customer and would recommend Main Street Bank to anyone needing responsive and excellent customer banking service !!

Lynne K.

Just wanted to let you know that we paid off our note this morning. Wanted to again express our appreciation for you and Main Street Bank coming to our aid to buy our home and erect our garage some 6 years ago. Very helpful for you to come to our aid in a very uncertain circumstance being the second tenant in Sapphire Park when we were looking at bare ground and high hopes. It has worked out wonderfully and we love it here. VERY happy to be here. Now over 50 units in the park and the next phase under construction across the road. We have our home because you cared. THANK YOU.

Bill and Phyllis

I've recently worked with Maria Nephew and Kelsey Oliverio to close the accounts of a family member who is very ill. Both were helpful, efficient, and kind, making a difficult task much easier for me. I also appreciated connecting with a real person each time I called, rather than encountering a complicated telephone tree. Customer service is clearly a high priority at Main Street.

Joan T.

I have been working with Main Street for many years and ALL personnel go above and beyond to assist my banking needs. I would recommend Main Street Bank highly.

Bob H.

In today's world, it's nearly impossible to speak to a real human being about an important issue and then to have those persons respond so quickly, thoroughly and professionally. I had this excellent experience when I recently contacted the bank for help resolving a mortgage discharge issue on a property a family member hoped to buy. Although I am not a bank customer (yet), the knowledgeable staff understood the issue, what was required, immediately took action and solved the problem. Honestly, it took my breath away. I have not experienced such courteous, knowledgeable, professional staff in a very, very long time.

Marcia A.

Always when I call they protect my Account. And help me with any questions I have in a quick easy manner.

David M.

It was a pleasure working today with Main Street Bank and your incredible employee, Jason. I had to update my information at the bank and I also wanted to sign up for Online Banking. When I was told it would be an online video conference, I said to myself - Oh no, this is not going to happen. Looking at my age you'll quickly surmise I wasn't raised in the computer age. Well, I have to tell you that fellow, Jason, who you have working for you is a star! He's got a beautiful personality and he knows his stuff - he's a Professional and I just wanted to write this to thank him and to also thank whoever was smart enough to hire the young man. He turned what I thought was going to be an ordeal into a fun-filled learning experience! I expect he will climb Main Street's corporate ladder! You have a Winner there - and of that I am sure!

Neal F.

Exceptional customer service from a group of experts. Will recommend to friends and family.

Mitch P.

Tell us about your experience

If you have had a less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.

Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 140 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services