Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

The staff of Main street bank are absolute allstars! I love going into the bank because I know I'll leave with a smile on! Huge shoutout to Cathy, Cheryl, Kristin, Mark, Melissa and Sharon for taking care of my for so long now. I look forward to getting to know the newbies too!

Carrie M.

I have been with Marlboro Savings Bank since they were on mechanic st. age of 18, now 88.. it was scary when the merger happened a while back, I'm still happy with you people.. no matter what problems concern me, they have always been corrected with your patience.. stay that way, we (myself) can learn to be more patience..I appreciate all you do..thanks for a GREAT BANK !

Rosalie B.

Quality Medical Evaluations

I have been banking with Main Street Bank for a number of years. Everyone is always very helpful. I have to give an extra shout out for Rachel Cieslik in the Pepperell Branch. She is always extremely kind, helpful, and knowledgeable. Whatever I need to get done when I go inside she is always right there to get it accomplished. Thank you Rachel!!!

Joyce T.

I would like to thank the folks at Main Street Bank, who notified me of the multiple charges on my account, they thought could be fraud. I was unaware of these charges and was able to quickly solve the problem and relieve future headaches. It nice to know you are on top of the game!

Bernard

I have been working with Main Street for many years and ALL personnel go above and beyond to assist my banking needs. I would recommend Main Street Bank highly.

Bob H.

I would love to speak on Main Street Bank's Positive pay system and if anyone ever has any doubts about it I would happily be a reference. Main Street Bank's Positive Pay system has not only saved our Company once but twice. The first check caught was for $40,000.00 and I could not have been more worried when I saw it. I called the Cash Management department at Main Street Bank right away and it was like it never happened. The check payment got returned to our checking account and it was literally like nothing ever happened. The second time, a check was stolen from our mailbox and it went the same way. A quick call to the Cash Management department and again it was like nothing happened. As the CFO of a small family-owned operation, I am grateful to know my family's life savings that are invested in this company are protected by a simple but effective safeguard at Main Street Bank.

Andrew A.

So thankful for the experience I have had in transitioning my business over to Main St Bank! Every single person I have dealt with has been a complete pleasure to work with!

Tricia W.

Maria Diaz is great..always pleasant..and OMG Cheryl Carol can't be beat!

Mark F.

The Real Estate Exchange

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Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 137 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services