Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

Special Thanks to the team at the Ayer branch. Very friendly and helpful establishing new accounts and making the process go smoothly. Highly recommend them!

Mark H.

I couldn't be more pleased with Main Street Bank. I have a number of small businesses in New Hampshire and Main Street Bank is the only bank I will use. The boutique customer service allows my team to operate more efficiently. Their team truly cares. With all of the implications of Covid 19, it is reassuring to know that I have a bank that understands my businesses and is invested in their success. In times like this, us business owners realize the importance of a great bank - a bank that is responsive and motivated to partner with their clients. I am a happy customer and would recommend them to anyone!

Christopher B.

I’ve never been so happy with my bank. Very professional yet friendly. They go out of their way to be helpful. Always get a personal greeting and friendly smile. Sue from my Northborough branch which I always use actually called to see how we were and if we needed anything. What other bank does that?! I feel that this bank will accommodate whatever needs we might have in the future with kindness and professionalism.

Judy B.

Maria Diaz is great..always pleasant..and OMG Cheryl Carol can't be beat!

Mark F.

I have been doing business with Main Street Bank since January of 2020. The staff are extremely generous, helpful and friendly. Whenever I have a questions or need help; they are all so quick to assist and with genuinely happy attitudes. We love the branch on Main Street in Hudson,MA. Excellent Staff. Excellent products.

Terry S.

Zarape Restaurant

I currently work with some of the top banks in New York City, and must write that Main Street Bank is far superior in their customer service and quick ability to help me in need during this hurrendous health crisis and financial disaster. I plan to continue doing much more business with this bank. Excellent team of professionals and speed in their delivery to respond to requests. Highly recommend.

Shari F.

I have done our banking with Marlboro Main Street Bank for over 50 years. I needed guidance with our CD purchases and rates and Maribel Tavares was amazing in helping us with the CD purchases. Then when we needed more guidance with our finances we again asked Maribel to guide us and she was truly amazing. She is a true asset to Main Street Bank.

Karen B.

I needed documents notarized for several people. Michelle Hills in the Ayer branch is very accommodating. She is going to securely hold the documents for me so each of us could drop in at our convenience. This will save me many hours of coordinating the process. Thank you Michelle! Community banking at its best!!

Kevin H.

Back to Life, LLC

Tell us about your experience

Tell us about your experience

If you have had a less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.

Testimonial

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The Real Estate Exchange

Meet Joanne, the owner of The Real Estate Exchange, a company that has built an extensive 55+ community, Woodland Estates, in Fitchburg, MA. Joanne has been working with Main Street Bank for over 10 years, and she shares how the bank's lending and deposit services have helped her business succeed. She especially appreciates the remote check scanning service, which allows her to deposit checks from her office, saving her time and hassle. Watch the video to hear Joanne's story and see how Main Street Bank can help your business too.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.
Rated 5 Stars by Bauer Financial

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 137 consecutive quarters for stability and financial performance.
BankOn Certified Account Options

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.
JoAnne Hamburg-Magurn

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange
They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.
Sean Rose

Sean Rose

President & CEO, Thrive Support & Advocacy
They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.
Pamela Mariano

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)
Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.
Edward Cassano

Edward Cassano

Co-owner, Pelagic Research Services