Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

We couldn’t be more pleased with Main Street Bank. Living in RI and trying to close my mother’s estate in Marlborough while doing her taxes has been quite an experience. The exception has been the boutique customer service at Main Street with their emphasis on being responsive and motivated to accommodate their customer’s needs. I would like to thank both Maribelle Tavares and Kattie Bokum for their personal touch. I am a happy customer and would recommend Main Street Bank to anyone needing responsive and excellent customer banking service !!

Lynne K.

I would like to thank the folks at Main Street Bank, who notified me of the multiple charges on my account, they thought could be fraud. I was unaware of these charges and was able to quickly solve the problem and relieve future headaches. It nice to know you are on top of the game!

Bernard

Thanks for being proactive in reminding me of this unapproved charge! I did not see the first alert! I went to Main Street Bank in Ayer & received a new card! Thanks for having my back!

H. Douglas K.

I am not tech savvy so when I had to accomplish two technical avenues I went to Main Street Bank. I now have on-line banking for the first time along with a complete and patiently given how-to as well as a way to add to my account through Venmo. The staff at Northborough Main Street Bank were friendly and helpful and incredibly patient with the process of getting me set up. I have been banking with Main Street for years and have always found the advice given helpful and friendly and supportive. I am so happy to be a member of this banking institution.

Frances H.

I've recently worked with Maria Nephew and Kelsey Oliverio to close the accounts of a family member who is very ill. Both were helpful, efficient, and kind, making a difficult task much easier for me. I also appreciated connecting with a real person each time I called, rather than encountering a complicated telephone tree. Customer service is clearly a high priority at Main Street.

Joan T.

So thankful for the experience I have had in transitioning my business over to Main St Bank! Every single person I have dealt with has been a complete pleasure to work with!

Tricia W.

I had never used Video Connect before, but when I was out of town a while ago I found a property to purchase and needed a deposit larger than the funds in my personal checking account, so I called my branch. They said "Let me walk you through how to set up a Video Connect appointment." A short time later, using my cellphone as a hotspot, I logged into my laptop while sitting in the back of my RV parked at a truckstop on the highway in some Eastern seaboard state south of here and coordinated a wire transfer. How's that for amazing!

Kristin S.

Everyone at the Pepperell branch are welcoming and helpful. Karen- Pam- Aarron are knowledgeable and easy to work with. It is nice to have the small town feeling back again.

Sharon T.

Katie worked with me and supported me 100% to resolve a mobile bank issue which I called the bank for. She was very patient and cleverly solved the problem. Katie is the VERY BEST and I enjoy having my accounts at Main Street bank; my experience was so positive!

Mary H.

I was so happy with help from Main St. Bank! I recently had some difficulty trying to figure out what was best for me financially. Tracy Carter provided me with some great financial advice and I setup some accounts and investments with Main St. Bank. She was super helpful and I am extremely happy with the bank. I also like that it is close and convenient and that all the staff there is so friendly! Keep up that hometown feel ;)

Lysa M.

Tell us about your experience

If you have had a less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.

Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 140 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services