Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

Highly recommend using this facility for your banking needs. I have business accounts as well as personal accounts. The level of service provided by the tellers at this branch is AMAZING ! A nice group of folks working with the members to satisfy all of our banking needs. Have had the pleasure of getting to know Cathy S., Sharon S., Kristin J., Mark P. as well as several other staff members. A great group of folks to represent Main St. Bank !

Pat B.

I've recently worked with Maria Nephew and Kelsey Oliverio to close the accounts of a family member who is very ill. Both were helpful, efficient, and kind, making a difficult task much easier for me. I also appreciated connecting with a real person each time I called, rather than encountering a complicated telephone tree. Customer service is clearly a high priority at Main Street.

Joan T.

Ricciardi Bros.

Special Thanks to the team at the Ayer branch. Very friendly and helpful establishing new accounts and making the process go smoothly. Highly recommend them!

Mark H.

Just wanted to let you know that we paid off our note this morning. Wanted to again express our appreciation for you and Main Street Bank coming to our aid to buy our home and erect our garage some 6 years ago. Very helpful for you to come to our aid in a very uncertain circumstance being the second tenant in Sapphire Park when we were looking at bare ground and high hopes. It has worked out wonderfully and we love it here. VERY happy to be here. Now over 50 units in the park and the next phase under construction across the road. We have our home because you cared. THANK YOU.

Bill and Phyllis

The staff of Main street bank are absolute allstars! I love going into the bank because I know I'll leave with a smile on! Huge shoutout to Cathy, Cheryl, Kristin, Mark, Melissa and Sharon for taking care of my for so long now. I look forward to getting to know the newbies too!

Carrie M.

I’ve never been so happy with my bank. Very professional yet friendly. They go out of their way to be helpful. Always get a personal greeting and friendly smile. Sue from my Northborough branch which I always use actually called to see how we were and if we needed anything. What other bank does that?! I feel that this bank will accommodate whatever needs we might have in the future with kindness and professionalism.

Judy B.

Today I visited the branch in Ayer. Steven Puzikov was a huge help. Very attentive and knowledgeable. He was extremely thorough, and I truly appreciate him for that.

Harold M.

Working with Rebecca Mackenzie and Katrina at the Northborough branch has been a breath of fresh air. I find my customer experience at their facility to be a cut above and they are very knowledgeable about the products and services they offer. I must say that it's nice to have a local banking relationship after 40 years of a telebanking interface with USAA.

George M.

Jenn, Lauri, and Jeanne in the Cash Management Department are absolutely amazing. They helped our company through this difficult time with COVID-19 and we are forever grateful for their dedication to service. Thank you all so much.

Stephen D.

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Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 137 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services