They go out of their way to help you.
Tony, via Google
One of the significant differentiators of a bank is its people. Sure, most banking is done online & these days every bank has a wide range of services, including Main Street Bank. Where they differentiate is their people. No matter how rich the online service features are, there is always a situation where it's best or fastest to visit a local branch. The people at the Northborough branch of Main Street Bank are exceptional, professional and personal in their relationship with their customers. They go out of their way to help you and make sure your banking requirements are promptly taken care of. We can bank anywhere, but those exceptions when a bank visit is needed is what they're best at. Which is why, though we moved further away, we still bank at this branch. Also, you should support your local bank as they are key to keeping the local infrastructure vibrant.
