Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

I would like to thank the folks at Main Street Bank, who notified me of the multiple charges on my account, they thought could be fraud. I was unaware of these charges and was able to quickly solve the problem and relieve future headaches. It nice to know you are on top of the game!

Bernard

ABRN Development

The professionals at MSB are amazing! I frequent the Hudson branch and want to commend Cathy Ward for her supreme assistance, courtesy and customer service skills. I will always recommend MSB to friends and customers!

Lori B.

Working with Rebecca Mackenzie and Katrina at the Northborough branch has been a breath of fresh air. I find my customer experience at their facility to be a cut above and they are very knowledgeable about the products and services they offer. I must say that it's nice to have a local banking relationship after 40 years of a telebanking interface with USAA.

George M.

Excellent. Excellent personal service from Parker. They were kind. Clear. Helpful. Direct. Problem solver. Helped to pinpoint the issue with the Zelle payment system. I appreciated their customer service very much.

Catherine R.

Great bank for business and personal needs. Maria in the Littleton office is super responsive and helpful. They have been tremendous during the 2020 Pandemic. Thank you everyone at Main Street.

Jerry C.

Always when I call they protect my Account. And help me with any questions I have in a quick easy manner.

David M.

MD Pro Solutions

Everyone at the Pepperell branch are welcoming and helpful. Karen- Pam- Aarron are knowledgeable and easy to work with. It is nice to have the small town feeling back again.

Sharon T.

Falconi Energy

Tell us about your experience

If you have had a less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.

Testimonial

Your Name *

Your Email *

Testimonial *

Rating

Your information is only sent to our email account and not stored in our systems. We will only use this information to reply to your inquiry. Checking this box signifies that you understand this use of your data. See our Privacy Policy here.

Terms *

Yes, I consent to my data being used for this purpose.

reCAPTCHA

If you are human, leave this field blank.

Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 137 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services