Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

Want to thank Marie Dias - Personal Banker at 7 Main Street Ayer, mass. Marie was very helpful when reporting fraudulent transactions on my account. Marie explained the process, and once I got to the bank, Marie promptly prepared a new debit card. Super prompt service. I greatly appreciated Marie's attention to my issue.

Patricia

A++ to the Cash Management Group at Main Street Bank. They are always available and willing to help. Thank You to Jeanne Kleinknecht , Laurie Poutry and Jennifer Berube for all your support.

Brian B.

Today I visited the branch in Ayer. Steven Puzikov was a huge help. Very attentive and knowledgeable. He was extremely thorough, and I truly appreciate him for that.

Harold M.

I needed documents notarized for several people. Michelle Hills in the Ayer branch is very accommodating. She is going to securely hold the documents for me so each of us could drop in at our convenience. This will save me many hours of coordinating the process. Thank you Michelle! Community banking at its best!!

Kevin H.

I’ve never been so happy with my bank. Very professional yet friendly. They go out of their way to be helpful. Always get a personal greeting and friendly smile. Sue from my Northborough branch which I always use actually called to see how we were and if we needed anything. What other bank does that?! I feel that this bank will accommodate whatever needs we might have in the future with kindness and professionalism.

Judy B.

Always when I call they protect my Account. And help me with any questions I have in a quick easy manner.

David M.

I had a great experience working with RJ Grasso on my express term loan. It was a really impressive process & very timely.

Patricia W.

Special Thanks to the team at the Ayer branch. Very friendly and helpful establishing new accounts and making the process go smoothly. Highly recommend them!

Mark H.

Working with Rebecca Mackenzie and Katrina at the Northborough branch has been a breath of fresh air. I find my customer experience at their facility to be a cut above and they are very knowledgeable about the products and services they offer. I must say that it's nice to have a local banking relationship after 40 years of a telebanking interface with USAA.

George M.

I have been banking with Main Street Bank for a number of years. Everyone is always very helpful. I have to give an extra shout out for Rachel Cieslik in the Pepperell Branch. She is always extremely kind, helpful, and knowledgeable. Whatever I need to get done when I go inside she is always right there to get it accomplished. Thank you Rachel!!!

Joyce T.

Tell us about your experience

If you have had a less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.

Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 140 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services