Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

I have been banking with Main Street bank for 5 years. Their customer support is exceptional every person I have contacted follows through with friendly and knowledgeable feedback never disappointing.

Patricia W.

I have been working with Main Street for many years and ALL personnel go above and beyond to assist my banking needs. I would recommend Main Street Bank highly.

Bob H.

I have been banking with Main Street Bank for a number of years. Everyone is always very helpful. I have to give an extra shout out for Rachel Cieslik in the Pepperell Branch. She is always extremely kind, helpful, and knowledgeable. Whatever I need to get done when I go inside she is always right there to get it accomplished. Thank you Rachel!!!

Joyce T.

So thankful for the experience I have had in transitioning my business over to Main St Bank! Every single person I have dealt with has been a complete pleasure to work with!

Tricia W.

I had a great experience working with RJ Grasso on my express term loan. It was a really impressive process & very timely.

Patricia W.

Great banking experience. I opened a new business account at Main Street Bank, it was easy and seamless application process with great and very knowledgeable service help, always friendly, personalized and supportive, responding quickly to all my questions and concerns. The bank website is very clear and easy to navigate which makes banking experience smooth and friendly. I look forward to long-term cooperation with the Main Street Bank and based on my experience I highly recommend this bank.

K.S.

I enjoy doing business with the Pepperell Branch. Today Cindy helped me with my transaction. Cindy always has a smile for all and is helpful with what ever is needed. It is a pleasure to deal with her!

Susan B.

First time writing a review. Just wanted to thank Marie at the Ayer branch for going above and beyond and helping me out. Thank you!!!

Scott C.

Main Street Bank is an extraordinary institution to work with! Courteous and knowledgeable people always look for the customer's best interest quickly and efficiently. As a small business owner, it's essential to trust and know your financial partner is there for you.

Luiz D.

Want to thank Marie Dias - Personal Banker at 7 Main Street Ayer, mass. Marie was very helpful when reporting fraudulent transactions on my account. Marie explained the process, and once I got to the bank, Marie promptly prepared a new debit card. Super prompt service. I greatly appreciated Marie's attention to my issue.

Patricia

Tell us about your experience

Tell us about your experience

If you have had a less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.

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Donovan Equipment and Donovan Spring

Main Street Bank proudly shares a testimonial from Donovan Equipment and Donovan Spring, a family-owned business that shares how the bank’s personalized support and financial guidance helped them navigate a critical transition, overcome challenges, and continue investing in their future.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.
Rated 5 Stars by Bauer Financial

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 140 consecutive quarters for stability and financial performance.
BankOn Certified Account Options

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.
Sean Rose

Sean Rose

President & CEO, Thrive Support & Advocacy
If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.
JoAnne Hamburg-Magurn

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange
They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.
Pamela Mariano

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)
Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.
Edward Cassano

Edward Cassano

Co-owner, Pelagic Research Services