Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

I have been banking with Main Street bank for 5 years. Their customer support is exceptional every person I have contacted follows through with friendly and knowledgeable feedback never disappointing.

Patricia W.

I'm a new customer to the Main Street Bank in Littleton and am so impressed. Maria Nephew and Bill Poutre were amazing in their professionalism, kindness, patience, and attention to detail. They really embody excellent customer service and I'm appreciative and grateful. Working with them was like a ray of sunshine.

Carol E.

The staff here are always so friendly and helpful.

Anthony S.

I am not tech savvy so when I had to accomplish two technical avenues I went to Main Street Bank. I now have on-line banking for the first time along with a complete and patiently given how-to as well as a way to add to my account through Venmo. The staff at Northborough Main Street Bank were friendly and helpful and incredibly patient with the process of getting me set up. I have been banking with Main Street for years and have always found the advice given helpful and friendly and supportive. I am so happy to be a member of this banking institution.

Frances H.

Opened accounts at the Lunenburg Branch about a year ago. The staff has always been pleasant and extremely professional. I had a transaction that my Husband and I needed to do today. We worked with Michelle who was excellent. She called me back regarding the transaction in advance to review it and we were both impressed with her knowledge and service. Thank you Michelle!

Karen S.

Great bank. Wonderful service. Always willing to help the customers in any way. Highly recommend.

Borg Design Inc.

Precision Vision

In today's world, it's nearly impossible to speak to a real human being about an important issue and then to have those persons respond so quickly, thoroughly and professionally. I had this excellent experience when I recently contacted the bank for help resolving a mortgage discharge issue on a property a family member hoped to buy. Although I am not a bank customer (yet), the knowledgeable staff understood the issue, what was required, immediately took action and solved the problem. Honestly, it took my breath away. I have not experienced such courteous, knowledgeable, professional staff in a very, very long time.

Marcia A.

New England Appliance & Electronics Group

Ricciardi Bros.

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The Real Estate Exchange

Meet Joanne, the owner of The Real Estate Exchange, a company that has built an extensive 55+ community, Woodland Estates, in Fitchburg, MA. Joanne has been working with Main Street Bank for over 10 years, and she shares how the bank's lending and deposit services have helped her business succeed. She especially appreciates the remote check scanning service, which allows her to deposit checks from her office, saving her time and hassle. Watch the video to hear Joanne's story and see how Main Street Bank can help your business too.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 137 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services