Testimonials, Reviews, Awards and Stories

Hear it from our customers

When people experience the right bank, they make it known.

Our customer testimonials prove that the right bank can make a big difference. When it comes to both business services and consumer banking, our customers know that a local bank has their needs in mind first. Find out why others have chosen to trust us for financial solutions.

REVIEWS

I have been working with Main Street for many years and ALL personnel go above and beyond to assist my banking needs. I would recommend Main Street Bank highly.

Bob H.

We couldn’t be more pleased with Main Street Bank. Living in RI and trying to close my mother’s estate in Marlborough while doing her taxes has been quite an experience. The exception has been the boutique customer service at Main Street with their emphasis on being responsive and motivated to accommodate their customer’s needs. I would like to thank both Maribelle Tavares and Kattie Bokum for their personal touch. I am a happy customer and would recommend Main Street Bank to anyone needing responsive and excellent customer banking service !!

Lynne K.

Jenn, Lauri, and Jeanne in the Cash Management Department are absolutely amazing. They helped our company through this difficult time with COVID-19 and we are forever grateful for their dedication to service. Thank you all so much.

Stephen D.

Excellent. Excellent personal service from Parker. They were kind. Clear. Helpful. Direct. Problem solver. Helped to pinpoint the issue with the Zelle payment system. I appreciated their customer service very much.

Catherine R.

Kelly Fossile, was very informative and very helpful. Highly recommend banking with Main street Bank. Thank you Kelly!!

Sarath L.

I am a small business owner and am thrilled with Main Street Bank. I like that I can transfer money, within 2 days to a non-Main Street bank account. I like mobile banking so if I only have a few checks, I can do it from my phone. Very robust IT applications. Then, there's the employees at Sudbury. Friendly, polite and respectful.

Carol N.

Back to Life, LLC

Opened accounts at the Lunenburg Branch about a year ago. The staff has always been pleasant and extremely professional. I had a transaction that my Husband and I needed to do today. We worked with Michelle who was excellent. She called me back regarding the transaction in advance to review it and we were both impressed with her knowledge and service. Thank you Michelle!

Karen S.

Dear Mark's boss, I am writing this note to dole out buckets of praises to Mark Davis who recently helped me lock in a very good rate and helped me through the whole closing process. He has restored my faith in small local banks :) Mark was always available via phone or email every time I had a question. His professionalism was one that is beyond exceptional. Of all the closings I have done in the past two decades this was by far the best and it was to a great extent due to Mark. I would like to thank Mark for everything and you for being so lucky for having him in your team. (Should you believe this to be fake news feel feel free to call me.)

Uday M.

ABRN Development

Tell us about your experience

If you have had a less than perfect experience, we would love for you to contact us so that we can understand and fix the issue.

Testimonial

Your Name *

Your Email *

Testimonial *

Rating

Your information is only sent to our email account and not stored in our systems. We will only use this information to reply to your inquiry. Checking this box signifies that you understand this use of your data. See our Privacy Policy here.

Terms *

Yes, I consent to my data being used for this purpose.

reCAPTCHA

If you are human, leave this field blank.

The Real Estate Exchange

Meet Joanne, the owner of The Real Estate Exchange, a company that has built an extensive 55+ community, Woodland Estates, in Fitchburg, MA. Joanne has been working with Main Street Bank for over 10 years, and she shares how the bank's lending and deposit services have helped her business succeed. She especially appreciates the remote check scanning service, which allows her to deposit checks from her office, saving her time and hassle. Watch the video to hear Joanne's story and see how Main Street Bank can help your business too.

Awards & Recognition

Accolades from credible institutions such as Bauer Financial and The Institute for Extraordinary Banking™ show that Main Street Bank stands out amongst financial institutions.

Rated 5 Stars by Bauer Financial

We have been rated 5 stars by the independent assessment company, Bauer Financial, for over 137 consecutive quarters for stability and financial performance.

BankOn Certified Account Options

Our BankOn Main Street Checking account is certified by the CFE Fund, indicating that this account meets over 25 features for safe and affordable consumer transaction accounts, and it meets the Bank On National Account Standards. This free account is designed to be an easily accessible bank account for consumers who are new to having a bank account, trying to rebuild their finances, or simply do not want to worry about overdrawing their account. Our goal is to help these individuals by providing an accessible account that they can rely on.

Zarape Restaurant

Local businesses, including restaurants, are the lifeblood of our community. Learn more about local, family-owned Mexican restaurant, Zarape Restaurant. Located in Marlborough, MA, Zarape has been serving delicious dishes and drinks to the community for over 14 years.

QUOTES

If it wasn't for Main Street Bank, we wouldn't be here today. They were great to work with, easy to talk to, always there when I had questions. And one of the best things that I was able to get from Main Street Bank was their remote check deposit. That thing saves me hours of time driving back and forth to the bank.

JoAnne Hamburg-Magurn

Broker, Realtor®, The Real Estate Exchange

They've been massive sponsors of all of our initiatives, whether it be a road race, a prom or supporting us through the holidays. It's nice to be able to call Main Street Bank and not have to e-mail back and forth and get a live person on the line. And we need somebody on the banking side who gets us, and for me, Main Street Bank is really the only choice.

Sean Rose

President & CEO, Thrive Support & Advocacy

They check all the boxes that a company needs to grow. They keep up with technology, they keep up with the times, and they still hold on to that customer service one-on-one feel from a bank.

Pamela Mariano

Broker Owner, Mariano Restaurant Group (MRG)

Our partnership with Main Street Bank allowed us the greatest flexibility to recapitalize as our business expands. Their expertise and service gave us the right options and made the process very streamlined and helped us keep our focus on our business and continue providing our own clients the unparalleled support they come to expect.

Edward Cassano

Co-owner, Pelagic Research Services