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Kind and helpful, prompt to respond to my questions.
David Gentleman, I wanted to reach out to you and thank you very much for all your help during my loan application process. You were always kind and helpful, prompt to respond to my questions, and exceptionally helpful with recommending different resources that I needed in the process. You explained the process very well to me and gave me tools to be able to analyze and process properties easily and to have a realistic expectation of what happens next. I do appreciate all your help and time and hope to work with you again in the future.
A great local bank that continues to expand operations.
Crimzdad, via Google
A great local bank that continues to expand operations. They have all that is needed for any individual or business account. Their staff is fantastic and always makes their customers feel like friends and not just customers. Special thanks to Cassandra who has recently been helping me with my questions. Thanks to the rest of the staff as well.
They go out of their way to help you.
Tony, via Google
One of the significant differentiators of a bank is its people. Sure, most banking is done online & these days every bank has a wide range of services, including Main Street Bank. Where they differentiate is their people. No matter how rich the online service features are, there is always a situation where it's best or fastest to visit a local branch. The people at the Northborough branch of Main Street Bank are exceptional, professional and personal in their relationship with their customers. They go out of their way to help you and make sure your banking requirements are promptly taken care of. We can bank anywhere, but those exceptions when a bank visit is needed is what they're best at. Which is why, though we moved further away, we still bank at this branch. Also, you should support your local bank as they are key to keeping the local infrastructure vibrant.