On Sunday, June 17, 2018, there will be an update on our Mobile app, both for retail consumers and for business. For seamless access to your mobile app, please be sure to update your mobile browser, due to the changes listed below.

Keeping your information safe is part of our responsibility, but we also want to inform you of the steps you can take to protect yourself further. Currently, many websites and internet providers disabling access to sites for users of Transport Layer Security (TLS) 1.0 and lower. In English, that means Windows users with older versions (like Windows XP and lower) may notice limited access in browsing to many websites.

Updating your Windows operating system (OS) is a good thing for protecting your information! Older versions are unable to update to the newest security measures, which leaves that computer vulnerable to information breaches. You can check your browser’s TLS compatibility here by selecting “Test your browser”. If your browser is only compatible with up to TLS 1.0, this means it may be time for you to upgrade your computer’s OS.

Here are some commonly asked questions on this subject:

  • What is TLS? Transport Layer Security (TLS) is a protocol that provides privacy and data integrity between two communicating applications. It’s the most widely deployed security protocol used today, and is used for web browsers and other applications that require data to be securely exchanged over a network. You may recognize it as a website that uses “https” as a prefix to a web address.
  • What is the difference between TLS 1.0, 1.1, 1.2? The first version of TLS was 1.0, followed closely by 1.1. Those versions have been determined to be unsecure after two widely publicized attacks. Websites that support those versions are still vulnerable to those attacks. TLS 1.2 was developed in response to those attacks. So, the current industry recommended standard is TLS 1.2.
  • What are the impacts to security if this is not done? It is in everyone’s best interest to eliminate a security loop hole that could cause identity theft or fraud. You may be thinking “Will customers working with older browsers still be able to access the site?” That concern is why many have been reluctant to remove support of TLS 1.0 and 1.1. However, all modern browsers support TLS 1.2 therefore limited issues with end users are expected. Your internet banking provider may have forced an upgrade already as many of them have disabled support of TLS 1.0 and 1.1.
  • What is an OS? An operating system (OS) is a program that controls and manages the hardware and other software on a computer, smartphone, smartwatch, etc. Examples of common operating systems include, Microsoft Windows (Windows 10, Windows 8, Windows XP) and Apple’s macOS.
  • What browsers support the new TLS 1.2 standard? The most current version of major internet browsers that support TLS 1.2 are Chrome 66, Firefox 59, Internet Explorer 11, Safari 11, Opera 52, and Edge 17.

It is always a best practice to keep use the most current version of your internet browser of choice. This ensures that websites will display and work properly, and protect your system better than older browser versions.