I’ve been banking with the Ayer branch for almost 9 years now. Each staff member has greeted me by name every time since the first time I’ve worked with each of them. They’ve always been happy to help me with the odd request for a transaction inquiry from many years past to the refinance with no doubt the best rate out of the many banks I had to choose from. Felicia is knowledgeable, direct and was a pleasure to work with on financing a very complicated mortgage situation. She got back to me within minutes of any question I sent her way and even helped sort out a major credit report error that could have affected my interest rate on a very condensed schedule. Even though I’ve moved from Ayer, I’ll be keeping my business there for a long time to come because they’ve earned my trust and respect individually as well as an organization.