Effective May 29, 2021: Main Street Bank continues to follow Massachusetts State guidance and best practices for mask use now that the mask mandate has been lifted. Individuals who are fully vaccinated are no longer asked to wear a mask when in most public places. Visit mass.gov to learn more about state safety guidance.
The following information includes general questions and answers that we have received most from our customers and communities.
- What are Main Street Bank’s office hours and availability?
- Am I required to wear a mask when visiting a Main Street Bank location?
- How else can I do my banking?
- What should I do if I need support paying my loan at Main Street Bank?
- How has Main Street Bank been impacted?
- Massachusetts COVID-19 Business Compliance Attestation
- Do I need to be concerned about scams or fraud?
- What other information do you have about COVID-19 (Coronavirus)?
What are Main Street Bank’s office hours and availability?
All Main Street Bank branch offices are open for walk-in visits and appointments. We appreciate your patience and understanding throughout the past few months.
Here is the important information you should know:
- All branches will be open during their normal hours of operation
- Visitors will not be required to wear a mask while in our offices, though may choose to do so if preferred
- Employees will not be required to wear a mask, though may choose to do so if preferred
- Teller lines and customer service stations will continue to use plexi-glass sneeze guards for added protection for both customers and employees; 6-foot distance floor markers will still be used to help provide physical distancing within the lobby
- All offices undergo regular cleaning of commonly touched surfaces
- We encourage anyone who needs customer service outside of routine deposits or withdrawals (such as opening an account or changing your information) to schedule an appointment prior to coming in to help us staff the branch to better serve you
- The coin counting machine located at 81 Granger Blvd. in Marlborough is available for use
- For help after hours and weekends, our call center is available to you at 508-481-8300
We will always post any changes in branch and office hours on our website, so please continue to check this page for any updates.
Am I required to wear a mask when visiting a Main Street Bank location?
Starting on May 29, visitors will not be required to wear a mask while in our offices, and employees who are fully vaccinated will not be required to wear a mask, following Massachusetts State guidance and best practices for mask use. Those who prefer to wear a mask may continue to do so. Main Street Bank will continue to follow safety guidance to protect our customers an employees, such as plexi-glass sneeze guards at the teller line and in offices, floor markers to maintain physical distancing, and regular cleaning of commonly touched surfaces.
How else can I do my banking?
We encourage our customers to use these convenient methods of banking at any time.
- Mobile Banking and Online Banking let you monitor transactions, make transfers, pay bills, and send money to friends and family at any time. Download our mobile banking app for iPhone or for Android devices, and enroll in Online Banking today.
- Mobile Deposit allows you to deposit checks into your account by taking a picture with your phone. Learn how to use Mobile Deposit.
- Open a new account online through our secure online application.
- Apply for a loan or mortgage online using our secure website application. Apply for a Personal Loan or apply for a Mortgage right from our website.
- Use the ATM or drive-up and avoid using the lobby. Remember to sanitize or wash your hands after using any public machines and devices! All of our branch locations have a drive-up lane (except for Sudbury) and drive-up ATM option (except for Sudbury and Littleton.)
- Call us. If you want to avoid the crowds, you can get support from us 24/7. Call 508-481-8300.
- Provide your email address to us so that we can continue to communicate with you about important notices and relevant information about the bank.
What should I do if I need support paying my loan at Main Street Bank?
Together, we are facing an unprecedented and challenging time, and we have yet to see what the full impact of the COVID-19 pandemic will have on our local economy. We know that in the current environment, we have customers who are impacted, some more drastically than others. We are committed to working with you however we can.
For our local business customers in need of loan payment relief and information on other government resources, such as the CARES Act, please visit our information for businesses page.
Retail loan customers have our support if they are challenged with making payments due to COVID-19. For information on how we are helping borrowers with mortgages and consumer loans, please visit our information for personal banking page.
If you or someone you know is struggling during this time, please reach out to us. We are here to help.
Local businesses and commercial customers, please reach out to your loan officer. Retail banking customers can call 508-460-4167, or email [email protected] or [email protected]
How has Main Street Bank been impacted?
Main Street Bank remains safe and sound. We are closely monitoring the situation and are following the guidance of the Centers for Disease Control (CDC) and the World Health Organization (WHO), among other sources. Additionally, we have a robust Business Continuity Plan to ensure our service to you remains uninterrupted.
As a standard practice, we are always mindful of the health and well-being of our clients and colleagues and take precautionary measures to keep our facilities clean and well maintained. We are also following the guidance of the Centers for Disease Control. Our Facilities team is cleaning ATMs, drive-up drawers and tubes, courier boxes, and night deposit areas every day.
Do I need to be concerned about scams or fraud?
We always encourage you to be cautious when opening emails and visiting websites, but especially during times when there is a flurry of information coming from various sources. You should always be mindful when clicking on links from sources you don’t know or opening and clicking within emails sent from people or organizations you are not familiar with. Scammers have already tried to take advantage of the current economic and public health environment, and you should be critical of all information you receive from unknown sources. Learn more about what to look out for from the Federal Trade Commission Consumer Information.
We have seen an increase in fraud surrounding unemployment benefits from the State of Massachusetts. To learn more, read about the State of Massachusetts Unemployment Fraud Information.
What other information do you have about COVID-19 (Coronavirus)?
We are relying on information from the CDC, WHO, and Massachusetts Department of Public Health (DPH) to follow best practices and keep our customers, employees, and communities as healthy as possible.