We’ve been recognized as a top provider of Technology in Middlesex County in the first annual Banking Choice Awards.
The Banking Choice Awards – developed in conjunction with The Warren Group and Customer Experience Solutions – celebrates the many banks in Massachusetts that provide outstanding service to their customers based exclusively on customer feedback. The awards celebrate financial institutions that surpass the competition in serving their customers in four categories: customer service, technology, contribution to the community, and overall quality. The top three institutions in each category were invited to attend an exclusive awards gala where they learned their official rankings.
“As a community bank, we sometimes find consumers don’t realize we have the technology and services that the bigger banks do, so we’re thrilled that our customers have recognized us as one of the top providers in technology in our area,” says Ellen Dorian, Executive Vice President and Chief Operating Officer of Main Street Bank. “We take pride in being able to offer the banking technology people are looking for, and the employee expertise and guidance that sets us apart from other institutions.”
Customer Experience Solutions plays a valuable role in the pursuit of the top financial institutions within these four categories through their innovative approach to identifying banking and credit union consumer insights with their Customer Benchmark tool. The Customer Benchmark is a quantitative report which translates customers’ market research survey results into a summary showcasing how customers rate their bank, and how those ratings compare to direct competition.
“Main Street Bank has set the standard for serving their customers,” said Tim Warren, CEO of The Warren Group. “This award is a testament to their never-ending pursuit to set the bar for excellence in the Massachusetts banking community.”
ABOUT THE WARREN GROUP
Customers use The Warren Group to identify new business opportunities through access to comprehensive real estate and mortgage data, analytics, industry news coverage, networking, and education opportunities. Based in Boston, the company was established in 1872 and is now in its fourth generation of family ownership and management. The Warren Group is the publisher of Banker & Tradesman, The Commercial Record and Registry Review and architect behind some of the leading events and conferences for banking, legal, and real estate professionals in all of New England. For more information visit www.thewarrengroup.com.