We want to make your technology upgrade as smooth & seamless as possible! This section will advise you on what is changing, what is staying the same, and which accounts may be affected.
What’s Changing for Consumers?
- Mobile Banking will now have running balances listed
- Online and Mobile Banking are getting better with a streamlined, simple look and new features including a Personal Financial Management tool
- Checking and Savings products are changing their names and will have improved features
- More efficient in-person service when you visit our branch office
- IRA plan numbers
- New Neighborhood Rewards Checking account
- Free Credit Score service will be available in both Mobile and Online Banking
- Google Pay will be available in June as a payment option with your Main Street Bank Debit/ATM card
- Nos falamos sua lingua: Brazilian Portuguese will be available on our ATMs
- Zelle® will be available in both Mobile and Online Banking
What’s Staying the Same?
- Account numbers
- Debit/ATM card numbers/access and your PIN
- Branch hours
- Bill Pay setup/payees
- Access to ATMs
- Your checks
- Scheduled transfers and/or loan payments
- Loan account numbers and billing schedule
- Our routing and transit number
- Existing direct deposits
Upgrade Checklist
To make it easier for you, here is a quick checklist you can use for any actions you must take to ensure your banking is uninterrupted.
If you use Consumer Online Banking:
Your user ID will stay the same (unless otherwise notified by the bank), but your password will need to be re-established.
If you have pre-registered, you will use the password you selected at pre-registration when logging into online and mobile banking for the first time after Monday, May 8th.
If you did not pre-register, you will use a temporary password when logging in for the first time after May 8th. Your temporary password will be the last 4 digits of your SSN plus your 5-digit zip code.
Bill Pay payees and recurring bills will carry over, but will not be available until Tuesday, May 9th at 12:00 p.m. We recommend giving payments extra time to send to make sure they arrive on time.
Quicken and QuickBooks: there will be a 5-business day delay in access to the service, after which transactions will connect to the Direct Connect service.
If you use Consumer Mobile Banking:
iPhone Users: your Main Street Bank mobile banking app will automatically update.
Android Users: you will need to delete your existing Main Street Bank mobile banking app and reinstall it after May 8th.
Your user ID will stay the same (unless otherwise notified by the bank), but your password will need to be re-established. If you have pre-registered, you will use the password you selected at pre-registration when logging into online and mobile banking for the first time after Monday, May 8th. If you did not pre-register, you will use a temporary password when logging in for the first time after May 8th. Your temporary password will be the last 4 digits of your SSN plus your 5-digit zip code.
You will need to re-enroll in Zelle® within the Main Street Bank mobile banking app and re-establish any saved contacts for payments.
*Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
If you mail in Loan Payments:
Update your records to the updated mailing address for loan payments:
Main Street Bank
PO Box 986541
Boston, MA 02298-6541
Please note: this address is only to be used for mailing in loan payments only and should not be used for mailing in deposits. The deposit mailing address for checking and savings accounts will remain the same (P.O. Box 19, Marlborough, MA 01752).
Consumer Accounts
IMPORTANT ACCOUNT INFORMATION
Regardless of upcoming changes, all account numbers will stay the same and you will still be able to write checks and use your debit card as normal — PIN will stay the same. Direct deposit and automatic payments and debits will be transferred automatically.
Savings Passbooks
Passbooks will stay passbooks, while passbook CDs will have been converted to statements prior to the upgrade.
Overdraft Protection
We will restrict access to courtesy overdraft for those under 18 years old going forward. For those with existing Overdraft Protection, this will remain in place as it is currently.
Statements (paper & electronic)
Statements will cut on the 5th of the month from May 5th and going forward. 7 years’ worth of e-Statements will be available in the new online banking system. This includes statements obtained prior to e-Statement enrollment. This means you DO NOT have to download or print statements prior to May 5th.
e-Statements: your previous account statements will not be visible immediately as they are brought over to the new system. Past statements will populate gradually as the data migrates to the new system. You can expect to see the last 13 months of statements available by May 19, with the rest of your statement history becoming available over the next few weeks.
If you need access to a previous statement before it becomes available in the new system, please call us at 508-481-8300.
Please note: Main Street Bank will no longer forward any mail, even if a forward request is placed with the post office. Please submit an address change with Main Street Bank if you have moved.
Certificates of Deposit (CDs) & Individual Retirement Accounts (IRAs)
All CDs and IRAs will have the same account numbers. IRA plan numbers will change from individual’s SSN to an auto-generated number.
Consumer Checking Accounts
| If Your Account is Called: | Your New Account Will be Called: |
|---|---|
| Free Checking | Main Street Checking |
| Cash Checking | Main Street Interest Checking* |
| Interest Checking | Main Street Interest Checking |
| 18/65 Checking | Main Street Interest Checking** |
| Kasasa Cash & Kasasa Cash Back Checking | Neighborhood Rewards Checking** |
*Maintenance fees will be waived for accounts moved from Cash Checking to Main Street Interest Checking until January 1st, 2024. Updated Terms and Conditions to be mailed separately.
**Updated terms and conditions to be mailed separately.
Consumer Savings & Money Markets
| If Your Account is Called: | Your New Account Will Be Called: |
|---|---|
| Money Markey | Main Street Money Market |
| Premium Money Market | Main Street Premium Money Market |
| Senior Passbook Savings | Passbook Savings |
| Advantage Savings & 18/65 Advantage | Main Street Savings** |
| Kasasa Cash Saver | Main Street Savings** |
| Kasasa Cash Back Saver | Main Street Savings** |
| Hybrid Savings & 18/65 Hybrid Savings | Main Street Savings** |
**Updated terms and conditions to be mailed separately.
Consumer Mobile Banking
We’re bringing you a whole bunch of new mobile banking capabilities and upgraded services including a new Personal Financial Management Tool with Manage My Money that allows you to access your balance faster without putting in your login credentials. Our app will also have a running balance listed, giving you the information you need right when you need it!
IMPORTANT ACCOUNT INFORMATION
While we work to upgrade your banking experience, you will not have access to mobile banking services from May 5th at 5:00 p.m. -7th. Mobile banking access will resume on Monday, May 8th, by 12:00 p.m.
Logging In
Your mobile banking password will not carry over with the upgrade. If you have pre-registered, you will use the password you selected at pre-registration when logging into online and mobile banking for the first time after Monday, May 8th. If you did not pre-register, you will use a temporary password when logging in for the first time after May 8th. Your temporary password will be the last 4 digits of your SSN plus your 5-digit zip code.
Mobile App
- iPhone users’ app will update automatically.
- Android users will have to delete the old app and install a new app.
- Going forward, there will be one single app for Main Street Mobile Banking for both consumer and business users.
Mobile Deposit Changes
Our daily mobile deposit limit is increasing from $5,000 to $10,000 daily.
Zelle®
You will need to re-enroll in Zelle® within the Main Street Bank mobile banking app and re-establish existing Zelle® contacts.*
*Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Bill Pay
New same-day and overnight bill payment services (fees associated) will now be available. Prior bill pay history will not carry over. Bill Pay service will not be available from Friday, May 4th at 5:00 p.m. through Tuesday, May 9th at 12:00 p.m.
Payees
Payees will migrate over with the upgrade. We recommend double-checking a payee’s recommended turnaround time on payments to ensure no late payments.
eBills
You will need to set up eBills again as an online banking user. Existing eBills set up in online banking will not convert to the new system.
Online Banking & Telephone Banking
Online Banking
Your online banking account information will automatically migrate over to our upgraded system. Your online banking user ID will be carried over (unless otherwise notified by the bank) during the upgrade, but you will be prompted to re-establish your password. During our upgrade on May 6th and May 7th, you will not have access to Online Banking. Online Banking is scheduled to be available by 12:00 p.m. on Monday, May 8th.
Telephone Banking
The phone number to access telephone banking will remain the same (888-621-2299). PINs used to access telephone banking will not transfer with the upgrade. You must select a new PIN after the system upgrade. The default PIN for Consumer accounts is BIRTH YEAR+LAST 5 OF SSN. The default PIN for Business accounts is zip + last 5 of SSN of the primary signer of the account. NOTE: if you have consumer and business accounts, your telephone banking PIN has to be different for your consumer and business accounts. All your consumer account PINs can be the same and all your business account PINs can be the same, but your consumer PIN cannot be the same as your business PIN. In addition, you will no longer have the option to hear current account rates.
Starting Friday, May 5th at 3:00 p.m. you will not have access to Telephone Banking. Telephone Banking is scheduled to be available by 12:00 p.m. on Monday, May 8th.
CUSTOMER ACTION ITEMS
Year-End Tax Forms
Year-end tax forms will no longer be sent electronically but sent in hard copy on paper.
External Transfers
Existing external transfers you have set up will be available in the new system, and you will not need to re-establish them.
HOW TO PREPARE PRIOR TO UPGRADE
Account Alerts
Re-establish any existing account alerts within the new banking system.
Quicken and QuickBooks
There will be a slight delay in customer ability to access these services after our upgrade, and a 5-business day delay to Direct Connect. View Quicken, QuickBooks, and Mint instructions.