Change of any kind can be uncomfortable, and we are so grateful to you for sticking with us through the changes that have occurred with our merger and system conversion. We heard a lot of great feedback to help us become a better bank for you, but a few points in particular stood out – and we’re making improvements based on what you want! Here’s what’s happening now and in the near future:
- Now available – Mobile Fingerprint Scan: The fancy name for this is “biometrics,” but basically it means you can use your fingerprint to sign into our mobile app rather than entering a password. This feature is available for iPhone 5 and above.
- Payroll Check Deposits: official payroll checks (labeled as payroll checks from a company) will now be deposited with no hold for our customers, meaning when you deposit a payroll check into your account, the funds will be available to you immediately. Keep in mind, these must be official company payroll checks (as opposed to a written personal check you may receive.) We’re all about keeping your life moving with this update!
- Deposit Balances on Receipts: when you make a deposit at any of our branches, and would like to know your total balance, just ask your teller! We’ll be more than happy to write down your balance for you, so you know just how much is in your account. Nothing is quite like that in-person experience, right?
- Kasasa Accounts: we’ve heard this question a lot; what is Kasasa? It may sound a little funny, but we truly believe this product is a fantastic solution for you! To understand more about how our free, rewards-based Kasasa accounts work, take a look at this article that explains what they are all about.
Our most important job is to support you, and that means when you need it. That’s why we’re available to help you after hours and on weekends. Give us a call at 508-481-8300 during or after business hours if you have questions about online or mobile banking, debit cards, account balances, transaction history, loans, or if you need to place a stop payment on a check. Business e-Banking assistance after hours is available from 5:00 pm to 9:00 pm Monday through Friday. Because we know your life doesn’t stop even if our branches are closed – we’re here for you!
And we can’t say it enough, but if you need help, or just want to talk to us, we are here for you! You can reach any of our Branch Managers, Community Lenders, Commercial Lenders, or Leadership Team directly, and not too many other banks can say the same.